News and updates from AWI's Quality Certification Program
December 10, 2008
Published Quarterly
QCC Board of Directors

QCC President
William A. Munyan,
AIA, CSI
Freeman White
Architects, Inc.
Charlotte, NC

Doug Carney
R & S Casework, Inc.
Fargo, ND  
 
David Kay
Clancy & Theys
Construction Company
Raleigh, NC

Rick Kogler
Strategic Development
Baton Rouge, LLC
Baton Rouge, LA
 
Shows Leary
Shows Leary Project
Management
Petersburg, NY

Gil Long
ISEC Inc.
Mesa, AZ

Dean G. Rummel
TMI Systems Design
Corporation
Dickinson, ND

Mark Wonfor
Northern Custom
Cabinetry, Inc.
Wixom, MI

Philip Duvic *
Architectural Woodwork
Institute
Potomac Falls, VA  
 
Patrick Nartker *
2007-2008 AWI Treasurer
Ted Bolle Millwork, Inc.
Springfield, OH

* ex officio 
The board, which convenes
in the fall each year, is
responsible
for program oversight,
including policies
and budgets.
______________________

About QCP
To learn about the
value of QCP to
your business,
click here.
QCP was founded
in 1996 by the
Architectural Woodwork
Institute.
_______________________

Register Projects Early;
Assure Job Quality!

To provide effective inspection
and certification services,
please register your projects
prior to or at bid time.  Anyone
on the construction team may
register a project.  There is no
fee to register.  Remember: 
Registration must  occur prior
to
fabrication to qualify for an
inspection. 

Project registration enables
compliance with the AWI 
Quality Standards Illustrated,
thus 
promoting the quality of
the job and customer satisfaction
all up the line to the ultimate
project owner.  Experience
shows that Quality Certification
enhances risk management
and therefore reduces building
costs by assuring woodwork
quality right from the start.

To register a project, visit
www.awiqcp.org or call QCP
toll free at 800.449.8811.
_______________________

Easy to Schedule
Inspections

To schedule a project
inspection, contact
QCP Program Manager
Tricia Roberts at
troberts@awinet.org

To schedule a plant
inspection, contact QCP
Coordinator
Jennica Nishida at
jnishida@awinet.org

 

QCP Is Growing

The Architectural Woodwork Institute Quality Certification Program (QCP) is experiencing strong growth.  Check out the number of new applications, project certifications, and registrations.

At the end of the third quarter, the number of new applicants for the year exceeded the total for 2007.  Project certification increased 22% against the same period last year, and the withdrawal of the certification requirement declined by 37%.  Moreover, we expect these numbers to grow.  Project registration remains strong.  All factors considered, the demand for certification is anticipated to strengthen.

Many applicants join because the design professionals are demanding project certification.  Project owners increasingly agree to the certification fee as an effective risk management tool.

The importance of risk management cannot be overstated in any industry or business.  We encourage all QCP participants to plan for the renewal period which is underway.  QCP policies dictate that firms which choose not to maintain their accreditation must apply anew if they need to become accredited again. This means they must pay the application fee, submit the references, take the test, undergo the inspection process, and reenter the program under probationary status.  Despite their history, they enter the program as brand new applicants.  They must earn the self-labeling status all over again.

Don’t let this happen to your firm.  Nearly 10% of applicants in 2008 opted not to renew at the end of 2007.  Even more had resigned two, three or four years ago.  We urge you to plan for the renewal. 

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QCP Renewal Period Ends December 31, 2008

Don't forget to renew your certification and keep your participation current. It could cost you to reinstate your “active” status, if your AWI Quality Certification Program (QCP) participation lapses prior to renewal. Avoid the late fees and renew before December 31, 2008.

Renewing online is fast, easy and accessible 24/7. Go to www.awiqcp.org and click on “Renew Your Certification.” 

QCP application fees will increase on January 1, 2009. AWI Manufacturing Members applying to the AWI Quality Certification Program in 2009 will pay $1,650 and all other applicants will pay $3,100. Project fees will remain unchanged: 1/2% of the woodwork contract (minimum fee is $500).

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The View from Here

By Doug Carney, President of R & S Casework, Fargo, ND, and member of the AWI Quality Certification Corporation (AWI QCC) Board of Directors

Members of the AWI Quality Certification Corporation (AWI QCC) Board of Directors give industry’s perspectives of the AWI Quality Certification Program (QCP) and issues that affect program participants.

Concern about the economy is pervasive among all of us today.  We cannot turn on a television or pick up a newspaper without seeing more disturbing news about the economic meltdown.  Fortunately, we are not seeing much of a slowdown here, yet.  However, many construction projects are being canceled or put on hold in some markets, particularly in the residential sector hit hardest by the subprime mortgage crisis.  Fortunately, AWI Quality Certification Program (QCP) participants are in a good position to weather the storm.  Why?

Association with the QCP should give more credibility in a slow economy when owners are being more selective about subcontractors.  With the housing industry coming to a standstill, cabinetmakers, for instance, are looking for work outside of their normal area of expertise or market.  Owners of commercial projects are receiving more bids from unknown entities. 

Yes, there is more competition for woodwork projects.  But QCP participants offer excellent value for the quality of the work performed that meets specifications.  Owners are sophisticated, and a certified woodwork project offers a lower price in the long run.  As we know, some owners and contractors perceive that QCP equates to a higher price for the product.  But it is a fact that certification amounts to only one-half of one percent of the total construction project.  It is a minor expense for the added value and peace of mind that comes with a product built to a standard, the Architectural Woodwork Quality Standards Illustrated (QSI).

R & S Casework has been a QCP participant since 1999 and an AWI Manufacturing Member since 1996.  Founded in 1991, the firm provides commercial plastic laminate casework, as well as custom wood cabinetry, countertops and architectural woodwork to its clientele.  With 40 employees, this 30,000 square-foot facility manufactures product for schools, hospitals, office buildings, motels, restaurants, court houses, and government projects for the U.S. Department of Agriculture and the Army Corp of Engineers.

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The New Face of Accreditation

In an effort to better serve all AWI Quality Certification Program (QCP) stakeholders, the program certificate has been redesigned.  When will you receive your copy?

Early in 2009, renewing and new participants will receive the new certificate which will be made of wood, acrylic and metal.  It may be hung on the wall, or it can stand on a shelf. It has been designed to be updated easily, economically and with minimal environmental impact.

The AWI Quality Certification Corporation (AWI QCC) Board of Directors recognizes the participants’ need to market their accreditation and, therefore, have instructed Craig Elias to automate the process of sending architects, owners and/or contractors affirmation of a participant’s standing in the program upon demand.  Once the feature has been completed, the participant will be able to log in to the QCP web site, provide the name and address of the recipient who needs proof of the accreditation, and once submitted, the affirmation will be sent on letterhead to the designated recipient.  The letter will include the participant’s standing in the program, the sections they are accredited to certify for, and the name of the registered project.

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Welcome New QCP Participants

Participation in the AWI Quality Certification Program (QCP) continues its upward growth momentum. In the past three months, 21 new participants have been accredited. Find out who they are. 

AAA Woodwork, LLC *
Houston, TX
Date accredited: 9/12/08
Sections: P300, P400a, P400b, P400c, P500, P600, P900, P1300, P1400, P1500, P1600,
P1700
www.aaawoodwork.com

Architectural Wood Products, Inc. *
Baton Rouge, LA
Date accredited: 9/23/08
Sections: P300, P400a, P400b, P400c, P500, P600, P700, P1500, P1600, P1700
www.architecturalwood.net

Architectural Woods, Inc.
Tacoma, WA
Date accredited: 8/28/08
Section: P300

B & M Custom Cabinetry *
Blackwood, NJ
Date accredited: 9/11/08
Sections: P300, P400b, P400c, P500, P600, P1500, P1600, P1700
www.bmpartition.com

Cohen Architectural Woodworking *
St. James, OH
Date accredited: 10/28/08
Sections: P300, P500, P600, P1500
www.cohenwoodworking.com

Columbine Kitchen and Bath
Castle Rock, CO
Date accredited: 10/27/08
Sections: P400a, P400b, P400c, P1700
www.columbinekitchenandbath.com

Commercial Bank & Business Equipment *
Woodstock, GA
Date accredited: 10/13/08
Sections: P400a, P400b, P400c, P1700, C400a
www.cbbe.net

Ebentech, Inc. *
Pointe-Clare, PQ, Canada
Date accredited: 11/20/08
Sections: P300, P400a, P400b, P400c, P500, P600, P1300, P1400, P1500, P1600

Eurocase Architectural Cabinets & Millwork *
Millersburg, OH
Date accredited: 11/10/08
Sections: P400a, P400b, P400c, P1500, P1600
www.eurocase.biz

Fuller & D’Albert *
Fairfax, VA
Date accredited: 9/9/08
Sections: P400a, P400b, P400c, P1500, P1600, P1700

G.T. Brothers, Inc. *
Westminster, MD
Date accredited: 10/10/08
Sections: P300, P400b, P400C, P500, P600, P1500, P1700

Hand’s On Woodworking, Inc. *
Cornelius, NC
Date accredited: 10/22/08
Sections: P300, P400a, P400b, P400c, P600, P1500, P1600, P1700
www.handsonww.com

Lundy Services, Inc.
Garland, TX
Date accredited: 11/4/08
Sections: P300, P400a, P400b, P400c, P500, P600, P800, P900, P1200, P1400, P1500, P1600, P1700

Lyndon Millwork, Inc. *
Louisville, KY
Date accredited: 11/14/08
Sections: P300, P400b, P400c, P1400, P1500, P1600, P1700
www.lyndonmillwork.com

Morris Black & Sons, Inc. *
Allentown, PA
Date accredited: 10/11/08
Sections: P400a, P400b, P400c, P500, P600, P700, P900, P1700
www.morrisblack.com

Paul’s Architectural Woodcraft *
Plymouth, MN
Date accredited: 10/28/08
Sections: P300, P400a, P400b, P400c, P500, P600, P700, P800, P900, P1400, P1500, P1600, P1700

Pine Creek Cabinets, Inc. *
Winston-Salem, NC
Date accredited: 10/10/08
Sections: P400a, P400b, P400c, P500, P900, P1600, P1700

Premier Millwork and Lumber Company, Inc. *
Virginia Beach, VA
Date accredited: 10/15/08
Sections: P300, P400a, P400b, P400c, P500, P600, P700, P800, P900, P1000, P1400, P1500, P1600, P1700

Red Jay Kitchens *
Englewood, FL
Date accredited: 10/10/08
Sections: P300, P400a, P400b, P400c, P500, P600, P1500, P1600, P1700

Raydeo Enterprises, Inc. *
Ball Ground, GA
Date accredited: 10/17/08
Sections: P400b, P400c, P1500, P1700
www.raydeo.com

Rycon Construction, Inc.
Carnegie, PA
Date accredited: 10/15/08
Sections: P400b, P400c, P900, P1500

* AWI member
Note: Within the sections, grades are identified as either “P” - premium or as “C” - custom level.

Visit these and other participants on the QCP Web site, www.awiqcp.org, and click on “Find a Certified Firm/Project.” Search by company name, city, state, country and Certified Section of AWI Quality Standards Illustrated.  There are more than 500 QCP-accredited firms to choose from for an upcoming architectural woodwork project.

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Tech Talk The Devil is in the Details of Shop Drawings

By Shows Leary, AWI Quality Certification Program (QCP) Regional Representative and AWI Quality Certification Corporation (AWI QCC) Board of Directors member

The AWI Quality Certification Program (QCP) policy manual dated January 2008, page 14, item 6 states that “Two weeks prior to a scheduled QCP compliance inspection, the participant shall make available copies of the reviewed shop drawings and any letters addressing modifications to the Architectural Woodwork Quality Standards Illustrated (QSI) to the designated QCP representative.” It is with these documents that the QCP inspector gains knowledge of the project requirements and makes an evaluation as to whether the woodworker is indicating that the work will meet the required grade: Premium or Custom.

The woodworker is responsible for following the guidelines set up in the QSI, Version 2, 8th Edition. Beginning on page A-605, a review of the requirements for shop drawings is established. Nonetheless, the following scenario is not uncommon: The shop drawings lack sufficient information to clearly show the architect what is proposed. Non compliant or vaguely detailed work is shown, and then reviewed by the architect. The woodworker takes the review as approval of the proposed work that is actually noncomplaint. The QCP inspector notes the discrepancy and conflict between the woodworker and architect ensues. The woodworker says the architect approved the detail, even though it was noncompliant. The architect responds that the woodworker did not highlight that the work was noncompliant to the specification or to the QSI. The architect always wins this discussion.

Make sure your drawings are clear in every compliance detail. If you are suggesting a variance to the specification or QSI, highlight it for the architect to see and properly consider, thus ensuring everyone is in agreement as to what is to be built.

The following items describe the details quite often missed in the shop drawings in several of the most popular Quality Standards’ sections.

Cover sheet:
It should clearly indicate whether the project is Custom or Premium grade. If there is a mix, then that information should be on individual sheets. The QCP number should also be listed on the cover sheet.

Section 300:
1) Most drawings show the correct profiles and wood species. However, quite often the cut of the wood species is left out. An interesting issue also arises often when dealing with quarter or rift cut material specification. On a thin trim piece – for example 1" x 1" – where do you orient the quarter sawn face and where does the other face go? What about half rounds and quarter rounds? The shop drawings should indicate on these smaller pieces which face is the required specialty cut face such as quarter or rift sawn.

2) Another item often missed on prefinished jobs is that the requirements for back priming should be on the shop drawings to make it clear to the shop and the architect that this specification will be met. Additionally, the steps required by the finish product should be itemized on the shop drawings, including sanding steps, stains, sealers, and number of top coats.

Section 400:
1) Shop drawings must clearly show or indicate the intention of the fabrication techniques to meet the required premium or custom grade specification. Every detail can be drawn or a statement made that covers the construction techniques of each aspect of the cabinet work such as material and thickness, colors, veneer specification, edge work, shelf thickness, hardware, construction techniques, door balancing techniques, drawer construction techniques, etc.

Section 500:
1) The most often neglected details of panel work are: the cut, the matching between adjacent veneer leaves, the matching within individual panel faces, special match considerations, and matching of panels within a given area. Quite often the architectural specifications do not provide the full range of information the woodworker requires. There are minimum requirements for this work for both custom and premium grade work if not supplied by the project specification. The shop drawing allows the woodworker to detail all of the requirements for a successful panel job. Other often missed items are grain direction, edge band details, inside and outside corner details, and hanging details based on QSI Section 1700 (installation).

Many know by now that the new Architectural Woodwork Standards* (Standards) will be published in 2009 and projects bid after the release of the new volume will be required to follow the new Standards.  We will keep you apprised of the new requirements as soon as they are ready for release.  In the interim, please keep in mind that the new Standards will require the necessary information to sufficiently convey what the woodworker will be providing, including but not limited to:
• Lumber and veneer species and cut
• Large scale sections
• Acknowledgement of core type for doors, panels and countertops
• Match and balance information on veneered panels as well as joinery between panels and adjacent surfaces
• Detailed information regarding hardware and drawer box materials
In general, the requirements for shop drawings are going to be tightened and QCP highly recommends that shops begin to implement the requirements into their shop drawings as soon as the new Standards are available.

* Jointly developed by the Architectural Woodwork Institute (AWI), the Architectural Woodwork Manufacturers Association of Canada (AWMAC), and the Woodwork Institute (WI)

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Goings and Comings among QCC Board Members and QCP Reps

The AWI Quality Certification Program (QCP) is the great program it is because of the expertise and dedication of the AWI Quality Certification Corporation (AWI QCC) Board of Directors and the QCP Representatives.  Find out who is coming on board and who is moving along among our team. 

In addition to the expertise and dedication of QCP’s Representatives, their resolve contributes to its success.  These individuals spend countless days and nights away from home fulfilling the QCP mission providing inspection, and verification services in the plant and on the job sites.  They engage with hundreds of individuals and every one of them selflessly imparts his decades of experience and knowledge. 

Every quarter we share with you the highlights of a single QCP Representative.  We will use this issue to bid farewell and express our immense gratitude to five representatives who are opting to pursue personal interests beyond the Quality Certification Program.  Please join all of us at the AWI QCC in wishing only the best for the following distinguished gentlemen:

QCP Says Farewell and Thank You to Long-serving Reps
William Bartoo
Carl Bullmore
Allen Hawkins
Daniel Kowalski
Thomas Obermeyer

New Members of QCP Team
Please join us in welcoming Don Nelson as our newest QCP Representative.  Don lives in Southern California where he owned and operated Western Wood for 32 years.  Additionally, Don served on the Architectural Woodwork Institute (AWI) Board of Directors as well as the Woodwork Institute (WI), formerly Woodwork Institute of California, Board of Directors. Don is covering parts of the southwestern United States as well as AWI’s limited activity in the state of California.

Greg Shenkler is our newest member of the AWI QCC Board of Directors.  Mr. Shenkler is a senior project manager with Skanska USA Building.  He lives and works in Raleigh, NC.  Mr. Shenkler brings a fresh perspective to the board and we are looking forward to his contribution to the leadership team. “From a construction perspective, I have found the QCP to be an effective tool for ensuring that our clients receive the level of millwork quality that they expect.  And the shop inspections during the fabrication process have allowed us to avoid unnecessary repairs at the jobsite,” he said. 

Outgoing QCC President Passes Gavel to New Leader
We wish to thank William Munyan for his service as AWI QCC’s inaugural president.  Mr. Munyan served the organization with distinction during its first two years as a separate entity and led the smooth transition from being an AWI program to becoming an independent corporation.  Mr. Munyan will continue to serve on the AWI QCC Board of Directors.

Finally, we are grateful to Dean Rummel for his willingness to serve as the next AWI QCC president.  Mr. Rummel chaired the QCP Board of Review in its earlier days and returned to serve on the AWI QCC Board of Directors this year.  Everyone at AWI QCC looks forward to Mr. Rummel’s leadership and his continued service to AWI QCC. 

Farewell and Our Deep Gratitude to Two Departing Board Members
With regret we say farewell to David Kay and Mark Wonfor.  Without a moment’s hesitation we extend our deep gratitude to them for their volunteer service on the QCP Board of Review and recently on their pioneering participation with the AWI QCC Board of Directors.  We will miss their expertise, their unique perspectives, and the balance they brought to the leadership.  Please join all of us at the AWI QCC in wishing Messrs. Kay and Wonfor health, peace and prosperity as they move forward with their careers and personal endeavors.

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QCC Will Assist QCP Participants with New Architectural Woodwork Standards

How will you comply with the requirements of the new Architectural Woodwork Standards under development by three industry associations?  The new Standards are currently undergoing BETA testing and review, and the AWI Quality Certification Program (QCP) will be a vital resource to you when they are released in 2009.

As you may recall from the 3rd Quarter issue of Quality Times, a Joint Standards Committee (JSC) comprised of the Architectural Woodwork Institute (AWI), the Architectural Woodwork Manufacturers Association of Canada (AWMAC), and the Woodwork Institute (WI), embarked on a historic venture to develop new industry standards in August 2007.

QCP Representatives are among those reviewing the Beta Draft version of the publication for accuracy, consistency, any errors of omission, or confusing language. Your QCP Representatives will be undergoing training to become familiar with all aspects of the new Standards and will be your go-to resource in the field to assist QCP participants with compliance.

Target date for completion of the Standards is early 2009.  Stay tuned for more details as they become available.

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Did You Know? New Issues Column to Debut in 2009

The AWI Quality Certification Corporation (AWI QCC) will introduce a new column in 2009 to share challenging aspects of certification and solutions for overcoming them.  We are inviting all AWI Quality Certification Program (QCP) participants and QCP Representatives to participate.  Information shared by contributors will either be bylined or held in confidence according to preference.  What are we looking for? 

Examples of possible discussion topics:

  • Objections to specifying QCP due to added costs and how you overcame them.
  • Confusing QCP policy language, the clarifications provided, and what you did to overcome any errors.
  • Ways to enhance relationships with specifiers so that requirements are clear and understandable.
  • Horror stories on projects that could have been avoided with a better understanding of QSI and QCP.

Have you had these or other kinds of experiences that will benefit other QCP participants?  Share your story.  Call Craig Elias, toll-free at 800.449.8811.  We’ll contact you to “interview” you about your story.  Or, if you prefer, send your story to celias@awinet.org.

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QCP Outreach Efforts

The AWI Quality Certification (QCP) reached out to AIA Baton Rouge, a chapter of the American Institute of Architects (AIA), and the Associated Owners and Developers (AOD) to connect with customers of QCP participants.  Find out what AWI Quality Certification Corporation (AWI QCC) officials learned during these productive exchanges.

Baton Rouge, LA, November 21, 2008:  AWI QCC Director Craig Elias and Board of Directors member, Rick Kogler, met with and presented the AIA accredited continuing education session on the QCP to 90 architects at the AIA Baton Rouge.  The interactive presentation teaches the design professional how to use the Architectural Woodwork Quality Standards Illustrated (QSI) and it highlights the most common problems inspectors encounter.

A number of those in attendance identified with the issues addressed during the presentation indicating there are serious unresolved deficiencies in their projects.  In two cases, the specifications of the projects currently in dispute clearly referenced the QSI and required project certification by a QCP-accredited firm.  However, in neither case was the project registered, and in neither case was the woodworker accredited by the QCP.  Both cases – involving two different architectural firms, two different woodworking firms, and projects in two different states – are experiencing problems with the wood paneling (section 500A of the QSI).

We used this as an opportunity to review the simplicity and the ZERO cost of project registration.  We reviewed the benefits of project inspection and how, in both cases, an in-plant fabrication inspection would have prevented the deficient materials from reaching the job site; let alone being installed and then having to be removed AFTER the tenant takes possession of the space.

Our deep gratitude is extended to Kathleen Gordon, the executive director of AIA Baton Rouge, for coordinating the event.

Miami FL, October 31, 2008:  The AWI Quality Certification Corporation (AWI QCC) was a sponsor of the Associated Owners and Developers (AOD) conference in Miami.  The conference brings together the representatives from some of the nation’s largest companies which are actively engaged in building multiple structures.  Attendees included representatives from Coca Cola, Boeing, Intel, HSK, Turner Manufacturing, Skanska USA Building, and many others.  The one and one-half day long conference focused primarily on risk management, the benefits of pre-construction planning and emphasized the success of issuing incentives for timely completion in lieu of penalties for failure.

Interest in the AWI Quality Certification Program (QCP) was strong. Many of the attendees kept AWI QCC Board Member Rick Kogler busy with questions and requests to diagnose what had gone wrong with the woodwork on one of their recent projects.

Targeting our marketing efforts towards the owners and the construction managers will pay dividends.  Brand recognition of QCP will reduce the frequency with which the requirement is value engineered out of the project.  We look forward to sponsoring future AOD conferences.

AWI QCC outreach to architects, designers, and general contractors is one doorway for increasing the value of the QCP for participants and all other members of the project team up to the building owner.  Would your business contacts benefit from a presentation about QCP? If you have encountered skepticism or questions about the necessity of QCP to a project, the value of project certificates or labels, or the assurance that project registration delivers, consider a formal presentation to highlight the benefits of QCP. Contact Craig Elias at celias@awinet.org to explore the value of such a presentation in your area.  In addition, AWI chapters may also benefit from a QCP presentation. To contact an AWI chapter in your area, visit awinet.org.

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On the Road with QCC

The AWI Quality Certification Corporation (AWI QCC) invites all program participants to actively promote the AWI Quality Certification Program (QCP) at regional table top exhibitions, during lunch and learn sessions with architects and designers, and at meetings with general contractors.

Outreach is vital to the continued growth of the program and its value to QCP participants. Contact Craig Elias at celias@awinet.org to learn about the printed materials and other resources available for your outreach efforts.

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Seasons Greetings

The AWI Quality Certification Corporation (AWI QCC) Board of Directors and staff, and the Quality Certification Program (QCP) representatives, wish you a happy holiday season and continued success in the coming year.  Thank you for your participation in QCP in 2008.  We look forward to another successful year in 2009.

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