News and updates from AWI's Quality Certification Program
March 12, 2009
Published Quarterly

AWI QCC Board of Directors

QCC President
Dean G. Rummel
TMI Systems Design
Dickinson, N.D.

Doug Carney
R & S Casework, Inc.
Fargo, N.D.

Philip Duvic *
Architectural Woodwork
Potomac Falls, Va.

Rick Kogler
Strategic Development
Baton Rouge, LLC
Baton Rouge, La.

Shows Leary
Shows Leary Project
Petersburg, N.Y.

Gil Long
Mesa, Ariz.

William A. Munyan,
Charlotte, N.C.

Patrick Nartker *
2008-2009 AWI
QCC Treasurer
Ted Bolle Millwork, Inc.
Springfield, Ohio

Greg Shenkler
Skanska Building USA
Raleigh, N.C.

* ex officio
The board, which convenes
in the fall each year, is
for program oversight,
including policies
and budgets.

About QCP

To learn about the
value of QCP to
your business,
click here.
QCP was founded
in 1996 by the
Architectural Woodwork

Register Projects Early;
Assure Job Quality!

To provide effective inspection and certification services, please register your projects prior to or at bid time. Anyone on the construction team may register a project. There is no fee to register. Remember:  Registration must occur prior to fabrication to qualify for an inspection. Project registration enables compliance with the AWI Quality Standards Illustrated, thus promoting the quality of the job and customer satisfaction all the way up the line to the project owner. Experience shows that Quality Certification enhances risk management; and therefore reduces building costs by assuring woodwork quality right from the start.

To register a project, visit or call QCP toll free at 800.449.8811.

Easy to Schedule

To schedule a project
inspection, contact
QCP Program Manager
Tricia Roberts at

To schedule a plant
inspection, contact QCP
Jennica Nishida at


AWI QCC Ships Redesigned Accreditation Certificate for 2009

All new and renewing AWI Quality Certification Program (QCP) participants will receive newly designed certificates in 2009.

Like the old participant certificate, the new version confirms that QCP accredits and entitles the woodworking firm to certify its projects for compliance with the AWI Quality Standards Illustrated (QSI.) The Certificates of Compliance, which are used to certify specific projects, will not change.

The new accreditation certificate is comprised of ash plywood and acrylic, both of which are silk screened with the program logo and seal. Additionally, replaceable aluminum inserts display the company’s name, scope of accreditation and the current year. Inserts will be updated on an as-needed basis, such as when a company’s scope of certification changes or when the expiration date is extended upon renewal. "The new certificate was designed to differentiate the achievements of the accredited firms," said AWI Quality Certification Corporation (AWI QCC) Director Craig Elias. "We hope accredited woodworking firms proudly display their new certificates."

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QCC Closes Out 2009 Renewals on a High Note

Ninety-five percent of QCP-accredited firms renewed their participation in the program through 2009. Only 26 firms decided not to renew.

"The solid renewal rate indicates the QCP is a necessary quality assurance tool for woodworkers and design professionals alike. This is particularly applicable in these difficult economic times when competition is fiercer than ever." said AWI QCC Director Craig Elias. Accreditation renewals for all certified firms were due Jan. 31.

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Online Form Makes QCP Accreditation Confirmation Faster, Easier

Using a new online form, program participants can quickly and easily request confirmation of their accreditation status directly from the AWI QCC office.

By completing the form located at , woodworking firms can request that a letter of confirmation be sent via e-mail to any member of the construction team. The letter will include the accreditation status of the woodworking firm, the sections the participant is eligible to certify and the name of the registered project, if applicable.

"Woodworking firms may use the letter to illustrate their ability to comply with the AWI Quality Standards Illustrated," said AWI QCC Director Craig Elias. "Including the confirmation letter during the bidding process can help woodworking firms stand out from the competition." The effort will also educate construction executives on the benefits of the QCP and encourage them to uphold the QCP specification requirements, Elias said.  Click here to access the new credential request form.

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QCP Application Fees Increase

As of Jan. 1, 2009, AWI Manufacturing Members pay $1,650 to apply to the program and all other applicants pay $3,100. 

The increase in application fees will cover increased travel expenses incurred by the program. It is the first change in application fees since 2002.

Project fees remain unchanged at 1/2% of the woodwork contract or a minimum fee of $500.

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Marketing Efforts to Focus on Enforcement of QCP Specification

The AWI QCC will soon launch a marketing initiative designed to position the QCP as the indispensable quality assurance tool in the architectural woodwork industry. 

The playing field is distorted when the QCP requirement is specified, but not enforced. "The overwhelming feedback from QCP participants in our recent survey showed that lack of enforcement (of the QCP requirement) by the architectural community undermines the benefits of the program," said AWI QCC Director Craig Elias. "With a creative, forward-thinking branding initiative and highly targeted educational outreach efforts, we will highlight the protective and preventative benefits of the QCP and how they are necessary, particularly in today's economic environment."

The unveiling of this initiative will occur over the next several months. Visit the QCP Web site often to view our progress.

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The View from Here

By Rick Kogler, president of Strategic Development and AWI QCC Board of Directors member

Change is happening all around us. The woodwork industry is not immune. As the economy continues to slow, more and more companies are pursuing QCP projects as a means to survive.


 Rick Kogler

The competition is fierce. It is likely that you have lost a bid to a firm lacking the capacity to perform; and then, to make matters worse for the owner and the design professional, the job became a disaster. While some of these woodworkers produce quality work, they may not be familiar with, or compliant with the QSI nor the QCP. This underscores the pre-qualification benefits of the QCP and the reassurance that independent verification (the inspection process) is included in the price. QCP-accredited firms should take advantage of this opportunity by promoting the quality assurance benefits of their QCP accreditation as a means of differentiating themselves from the competition.

In today’s construction market, where margins are tight and emphasis is on the bottom-line, design professionals, contractors and owners appreciate knowing that your firm can produce compliant, top-notch, quality woodwork from the start. Include confirmation of your firm’s QCP accreditation along with your bid documents, and show the client and general contractor that your firm passed a rigorous testing and inspection process conducted by the nationally recognized, impartial QCP. Tell your clients about the expert technical support and inspections the project is entitled to as a result of your accreditation, and soon they will see that hiring you – a QCP-accredited firm – provides the protection they need in times like these.

Furthermore, we as woodworkers should take every opportunity to encourage design professionals to utilize wood. Wood has many design advantages. It’s renewable, green, and carbon-negative – three of the hottest buzz words in the construction industry right now. The use of wood, and particularly the QCP, is a win-win situation for everyone.

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Tech Talk Wood Moves; Plan for It

By Craig Elias, AWI QCC director

If wood was stable, it wouldn’t move. If wood was not hydroscopic, humidity would have no impact on its stability. But, despite what others may have told you, or what your impression may be, I have news for you: Wood moves. Wood is hydroscopic. Wood expands, and it contracts. We can ignore these facts, or we can plan for them.


 This image illustrates the results of failure to plan for a change in climatic conditions.

When this project was installed the joints were tight. This is a classic case where the application of simple observation will suffice to tell us the whole story. The gap shows us an event that occurred and the omission which preceded the event. The omission? Joinery is completely absent! No dowels, no splines, no biscuits, no tongue and groove, no fasteners. Nothing. The event? A decrease in humidity caused the wood to shrink and the weakest link surrendered without a fight.

The good news is, the QSI and its successor, the jointly published Architectural Woodwork Standards (AWS), show you how to plan for the inevitable.

So, what is the solution? First of all, remember: wood moves. Therefore, determine where we can allow the wood to move and compromise neither the structural integrity nor the aesthetic intent. This will determine where we constrain the components and where we allow them to float. In the left example above, the casing should have been anchored to the panels.

 The table provides the tolerances for joinery.

The joinery for the cased opening’s frame (middle example) should have been prepared in the plant (See the QSI, 900-T-5) and secured in the field. The panel above the casing should have been left to float in the casing. This would allow the panel to expand and contract without separating from its neighbors, splitting or pushing its neighboring parts away. The example below shows an inside corner opening up near the ceiling. This may be caused by the panels contracting, warping or both. Constraining the inside corner is easier said than done. One option is to plan for this with reveals at the inside corner as shown in the figure below (500A-G-4):

Remember: The wood will move. Plan for it, design accordingly, and reference the QSI (or the AWS once it is released) to engineer for success.

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QCP Rep Spotlight - Don Nelson

The QCC is pleased to welcome new QCP Representative Don Nelson.

Nelson lives in Southern California where he owned and operated Western Wood for 32 years.  He served on the Architectural Woodwork Institute (AWI) Board of Directors as well as the Woodwork Institute (WI), formerly Woodwork Institute of California, Board of Directors, and was instrumental in the creation of the 7th edition of the AWI Quality Standards Illustrated manual. Nelson will cover parts of the southwestern United States and California.

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Welcome New QCP Representatives

Jan Bouterse of North Carolina and Mike Frasca of New York join the QCP ranks. Both have decades of experience in the architectural woodwork field. Each has undergone extensive training with their respective regional reps and we are excited they chose to work with us.

Click here to view an up-to-date list of all QCP representatives and their contact information.

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Welcome New QCP Participants

Participation in the QCP continues its upward growth momentum. In the past three months, 21 new participants earned accreditation. Congratulations to all of them on this achievement!

Algoma Hardwoods, Inc.
Jefferson City, Tenn.
Date accredited: 1/6/2009
Premium: 1300 and 1500

Alpha Omega Casework, Inc.
Taylor, Texas
Date accredited: 1/19/2009
Premium: 300, 400, 1600 and 1700

Brunt Associates, Inc.
Wixom, Mich.
Date accredited: 1/6/2009
Premium: 300-900 and 1500-1700

Cabinetry & Millwork Concepts, Inc.
Topeka, Kan.
Date accredited: 2/23/2009
Premium: 300-700, 900, 1500 and 1600

Chesapeake Woodworking
Baltimore, Md.
Date accredited: 11/26/2008
Premium: 300, 400a, 400b, 500, 1500 and 1700

Clay Furniture Industries, Inc.
Manchester, Conn.
Date accredited: 2/4/2009
Premium: 400b and c

Eyewood Design, Inc.
Interlochen, Mich.
Date accredited: 12/23/2008
Premium: 300-600 and 1500-1700 

Fabrication Specialists, Inc.
Mobile, Ala.
Date accredited: 12/16/2008
Premium: 300-500, 700, 900, 1300-1500 and 1700

Fisher Cabinet Company. LLC
Pensacola, Fla.
Date accredited: 2/18/2009
Premium: 400 and 1500-1700

GV Designs
Milford, Ohio
Date accredited: 2/5/2009
Premium: 300-700 and 1500-1700

Jaynes Structures, Inc.
Albuquerque, N.M.
Date accredited: 2/23/2009
Premium: 300-600, 800, 900 and 1400-1700

JC Millwork
Princeton, Texas
Date accredited: 1/5/2009
Premium: 300-600 and 1500-1700

Kewaunee Scientific Corporation
Statesville, N.C.
Date accredited: 12/10/2008
Premium: 400a, 1500 and 1600

McNeil Cabinet & Millwork
Bay Springs, Miss.
Date accredited: 2/9/2009
Premium and Custom: 300-700, 900, 1300, 1400 and 1700

Northwood Cabinets
Woodland, Wash.
Date accredited: 2/12/2009
Premium: 400 and 1500-1700

Prime Design Custom Millwork
Blackwood, N.J.
Date accredited: 2/5/2009
Premium: 300-600 and 1500-1700

Rockford Cabinet and Millwork
Wilmington, Del.
Date accredited: 2/5/2009
Premium: 300-700, 900 and 1500-1700

Square Deal Lumber Company
Glasgow, Ky.
Date accredited: 2/23/2009
Premium: 300, 400, 800, 900 and 1500-1700

Stanton Millworks
Cincinnati, Ohio
Date accredited: 2/5/2009
Premium: 300-600 and 1500-1700

T & C Woodworking, Inc.
Pawtucket, R.I.
Date accredited: 2/4/2009
Premium: 300, 400b, 500, 600 and 900

Woodways Industries
Zeeland, Mich.
Date accredited: 12/23/2008
Premium: 400 and 1500-1700

Visit these and other participants on the QCP Web site,, and click on "Find a Certified Firm/Project." There are more than 500 QCP-accredited firms to choose from for an upcoming architectural woodwork project.

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On the Road with the QCC

The AWI Quality Certification Corporation (AWI QCC) Promotes the Program and its Benefits to Woodwork and Design Communities Nationwide


John DeRosier of Wood Systems proudly shows off their equipment.

Tulsa, Okla. – AWI QCC Past Chairman Bill Munyan, AIA, CSI, presented a series of AIA-approved workshops on the QSI and the QCP at a Construction Specifications Institute Chapter meeting in Tulsa on Dec. 5. Hosted by Wood Systems of Tulsa, the meeting also featured a tour of their facility. About 30 specifiers attended the meeting. 

Richmond, Va. – QCP Project Manager Tricia Roberts and QCP Representative Wayne Hintz attended the AWI Virginia Chapter membership meeting in Richmond on Jan. 29. Roberts and Hintz fielded QCP-related questions from approximately 50-60 woodworking firms in attendance.


QCP Representative Wayne Hintz inspects ceiling panels at the National Harbor in Washington, D.C.

Washington, D.C. –
AWI and QCC staff and representatives participated in an inspection of the prestigious National Harbor project in Washington, DC on Feb. 6. Potomac Architectural Millwork of Lorton, Va. supplied premium-grade architectural woodwork for the project, including the lobby reception desk, ceiling and wall panels, wrapped columns and casework. QCP Representative Wayne Hintz conducted the inspection, which was also attended by QCP Program Manager Tricia Roberts, QCP Program Coordinator Jennica Nishida and AWI Accounting Manager Barbara Wert. 


 AWI QCC Past President Bill Munyan speaking with co-sponsor Ron Geren of RLGA Technical Services

Phoenix, Ariz. – AWI QCC Director Craig Elias and Past President Bill Munyan delivered a series of AIA-approved workshops on the QCP and the QSI at the Reference Library in Phoenix on Feb. 18. More than 50 architects attended from various design firms in and around Phoenix. The event was sponsored by ISEC and RLGA Technical Services.

The AWI QCC encourages all participants to actively promote the QCP at regional product exhibitions, lunch-and-learn sessions with architects and designers, and at meetings with general contractors. Outreach is vital to the continued growth of the program and its value to QCP participants and the building community. Contact Craig Elias at to learn about the presentations, printed materials and other resources available.

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Upcoming Events

Mark your calendar!

CSI South Central Regional Conference
Embassy Suites Hotel, Frisco, Texas
March 27
AWI QCC Past President Bill Munyan, AIA, CSI, will present workshops on architectural cabinetry and finishing, panels and veneers, as well as an introduction to the new Architectural Woodwork Standards (AWS.)

AWI QCC Annual Representatives Orientation Meeting
AWI Headquarters, Potomac Falls, Va.
March 27-28
QCP Representatives and staff meet to discuss program policies, new developments and trends.

AWI Spring Professional Development Seminar
Harris Conference Center, Charlotte, N.C.
April 30, 8:00 – 8:30 a.m.
QCP 101: What Is It and What Is It Good For? (See article below for more information.)

AIA Annual Convention
Moscone Convention Center, San Francisco, Calif.
April 29 – May 2
Visit AWI QCC staff at booth #113 in the south hall.

CSI Convention
Indiana Convention Center, Indianapolis, Ind.
June 16-19
Visit AWI QCC staff at booth #4850. 

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QCP 101: What Is It and What Is It Good for?

Attendees of the 2009 AWI Spring Professional Development Seminars, April 29 – May 2 in Charlotte, NC, will find out. "Learn why the QCP is one of the most cost-effective risk management tools available to architectural woodworkers," says Craig Elias, AWI QCC director.

"QCP accreditation entitles participating companies to certify that its product complies with the AWI Quality Standards Illustrated. In today’s economy when unknown entities are bidding on architectural woodwork projects where quality is critical, QCP accreditation sets your business apart from the competition," Elias says. "Contrary to common belief, certification is also far less expensive than most people think," Elias adds.

Find out the difference between a certified project and an accredited company. Discover the steps to becoming a QCP-accredited company, and learn the necessary processes to remain compliant. How? Attend the "QCP 101: What Is It and What Is It Good for?" session on April 30 during AWI’s Spring Professional Development Seminars. Supplement your knowledge in a separate program, "QCP Help Clinic," that follows the briefing session. The "QCP Help Clinic" presents an opportunity for one-on-one conversations with Elias about how to register a job; how to resolve conflicts between QSI and the specifications; how to comply with LEED® requirements for "green" building; and much more.

The "QCP 101..." and "QCP Help Clinic" sessions are complimentary for AWI Spring Professional Development Seminar attendees. Discounted registration fees end March 20, one week before registration closes on March 27. Visit to register.

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Architectural Woodwork Standards Transition Update

The AWI, along with its two partner associations, are close to completing the new, Architectural Woodwork Standards (AWS.) The Standards are scheduled for release in late May. How can you learn about the differences between the QSI and the AWS?

A series of educational presentations by AWI and AWI chapters will begin in March. The AWI Speakers Bureau has trained an army of "instructors" to acquaint architectural woodworkers and their customers with the new, unified Standards. Following are several presentations scheduled to date:

AWI Texas Chapter
When: March 16-17
What: "LEED® & the new Architectural Woodwork Standards"
Presenter: Margaret Fisher, LEED authority and market development manager, Saunders Wood Specialties
Where: AIA, Austin, Texas
Registration: $125 per person
Information: Phone – 512.452.4332;

AWI Central Pennsylvania Chapter
When: March 18, 3:30 – 4:00 p.m.
What: Seminar on the new Architectural Woodwork Standards (AWS)
Presenter: Joe Sorrelli, AWI president, 1993-1994, and QCP representative)
Where: Radisson Hotel, Camp Hill, Pa.
Registration: Free, but reservations are required by March 16
Information: Click here for details and to register
Questions: Garry Astles, Central Pennsylvania Chapter president, 717.503.6295

AWI National
When: April 29, 30 and May 2 during the AWI Spring Professional Development Seminars
What: NEW Architectural Woodwork Standards (AWS)
Presenters: Greg Heuer, AWI chief learning officer; Randy Jensen, Leonard Peterson & Company and chair, AWI technical committee and an AWI representative on joint standards committee; Mike Bell, Kentucky Millwork, chair, AWI education committee
Where: Charlotte, N.C.
Information: Visit the AWI Web site  
Registration: Closes March 27

For other upcoming learning opportunities, visit the AWI Web site,, and click on "News & Events," then "News" for issues of AWI e-briefs, the association’s bimonthly e-letter for members. You’ll find a list of AWI chapter programs in each issue of e-briefs under "Chapter News."

The Joint Standards Committee* is close to completing the casework section of the Standards. The committee met March 8-9 to review comments.

* The JSC is comprised of the Architectural Woodwork Institute (AWI), the Architectural Woodwork Manufacturers Association of Canada (AWMAC) and the Woodwork Institute (WI).

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