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Quality Times | News and updated from the AWI Quality Certification Corporation
Summer 2011
In This Issue:
Top News
•  QCP Helps Resolve Discrepancy between Specifications and Shop Drawings
•  QCP Policies Revised, Effective June 1, 2011
•  QCP Policies Test Now Available Online
•  FSC Chain of Custody Certification Moving Forward
•  Rick Kogler Returns to the AWI QCC Board of Directors
•  QCC Continues to Post Gains for Project Certification
The View from Here
•  Has the Construction Market Hit Bottom?
Tech Talk
•  Premium-grade Veneer Panel Installation According to the AWS
Rep. Spotlight
•  Rozie Roznovak
Upcoming Events
•  QCC to Participate in the Following Events
Q Top News
QCP Helps Resolve Discrepancy between Specifications and Shop Drawings
By AWI Communications Consultant Kara Thorp; QCC Inspections Manger Wayne Hintz and Q-representative Joe Fleck

Results in quality casework for the War Memorial Hospital Project, Berkeley Springs, WV

Certification of a project not only attests to the work’s compliance with AWI Standards, but also confirms the woodworker’s adherence to project specifications and contact documents. In addition to familiarity with AWI Standards, a thorough understanding of the entire specification is therefore necessary not only for product quality, but also project certification. The War Memorial Hospital (Berkeley Springs, WV) is a case in point.

During a routine QCP shop drawing review, the Q-inspector identified a discrepancy with respect to the project’s specified HPDL casework wood grain direction. The “Quality Standards” section of the specification referenced Custom Grade casework per the Quality Standards Illustrated (QSI), 8th Edition (Section 400). The shop drawings accordingly indicated the grain direction on the doors to be vertical, with horizontal grain on the drawer fronts, which Custom Grade allows. However, the “Casework” section of the specifications called for the grain on both the doors and drawer fronts to be oriented vertically, with continuous grain matching across both elements. When it was discovered that the shop drawings did not conform to this more defined specification, the woodworker was notified and quickly remanufactured the affected casework door and drawer fronts, which were ready to ship. In addition, the woodworker took the initiative to confirm correct manufacturing for the balance of the project.

“The QCP shop drawing review, which is now a mandatory part of the inspection process, made the woodworker aware of the potentially expensive replacement cost of the remaining doors and drawers, not to mention the potential for embarrassment,” said Q-representative Joe Fleck. To prevent this type of situation, “woodworkers should read beyond the “Quality Standards” section of the specifications to determine the details of the designer’s aesthetic intent. Ignoring those details can expose the manufacturer to expensive pitfalls,” Fleck added. The QCP recommends woodworkers read the project documents thoroughly and ask the designer for clarification of any details which are ambiguous or in conflict with one another.

Ultimately, the QCP helped improve the aesthetics of the project, always a primary concern of the design community. The woodworker was accountable and professional throughout the entire QCP process, and the project was a certified success.

QCP Policies Revised, Effective June 1, 2011

At its annual meeting, April 5-6, in Tucson, AZ, the QCC Board of Directors voted to enact the following revisions to the QCP Policies:

Section 1.1: Mission and Vision
1.1.1 The AWI Quality Certification Corporation (QCC) conducts and promotes programs that verify, inspect and report compliance with industry standards.

The change to the QCC Mission was enacted out of recognition of QCC’s broader scope of certification programs.

Section 9.5: Remittance Terms
9.5.1 All fees, other than those for annual participation/renewal due December 31, shall be billed under the terms of net 30. Invoices more than 60 days past due shall be considered delinquent and the participant's status shall be changed to Suspended. Participants are entitled to dispute any QCC invoice by submitting the cause for such dispute in writing to the Executive Vice President. Any decision by the EVP may be appealed to the QCC Board of Directors. During the timeframe a disputed invoice is under appeal the invoice shall not be considered delinquent.

Click here or visit the Web site,, to download the latest version of the QCP Policies.

QCP Policies Test Now Available Online

Required for all QCP participants and applicants

The written QCP Policies test is now ready. Program policies enacted in January of 2011 require all program participants and applicants to successfully complete the policies test. Applicants must also complete the test on the Architectural Woodwork Standards (AWS) in order to become Q-accredited. The deadline to complete the QCP Policies test is September 30, 2011. Start the test now or mark your calendar to ensure uninterrupted program participation and timely accreditation. Click here to read the QCP Policies now, or download them from our Web site at your convenience.

Taking the Test
Taking the test online is convenient and once completed, the results are generated immediately. You do not need to complete the test in a single sitting. You may save your progress and return to complete the test at a later date and time if so desired. Click here to log into the online test now.

Alternatively, go to our Web site, to take the test. Click on "Take Test" on the lower left-hand side of the screen and then click on the link for the 2011 Policies Test. You will be asked to login from there.

Questions or concerns may be directed to QCC staff at or (800) 449-8811.

FSC Chain of Custody Certification Moving Forward

New Q3C program to launch in Autumn 2011

QCC is in the second of three phases of attaining accreditation via Accreditation Services International (ASI) to offer Forest Stewardship Council (FSC) Chain of Custody (CoC) certification. The new program will be called Q3C and is slated to launch in the fall of 2011.

ASI is an independent accreditation body which delivers accreditation and other relevant services to the FSC and other certification schemes worldwide. FSC accredits independent, third-party auditors to conduct CoC certification audits of interested companies. Although accredited certifiers evaluate companies that manufacture or trade certified products based on FSC's policies for CoC, each certifier uses its own evaluative process, allowing FSC to remain distanced from the assessment process and supporting the integrity of the policies and the FSC system.

QCC is in the process of recruiting 8-10 companies to participate in a pilot group to undergo the first round of certification. Additional information on Q3C will be available on the Web site,

Rick Kogler Returns to the AWI QCC Board of Directors

Rick Kogler has again joined the AWI QCC Board of Directors, where he will provide the QCC with leadership and industry expertise in conjunction with the rest of the board. Rick is a past-President of AWI, and has been an active proponent of the QCP since its inception. He helped develop the program, along with Leo Biagiotti and Joseph Bossen in the mid-90’s, and also chaired the QCP Board of Review for many years. “I am excited and honored to be back on the QCC board, and I look forward to helping focus on the QCP and the reasons for its existence," said Kogler.

QCC Continues to Post Gains for Project Certification

QCC continues to see an increase in the number of projects being certified. For the first five months of 2011, QCC certified 421 projects, compared with 374 for the first five months of 2010. The number of projects registered during the same timeframe remains about even at 665 in 2011, compared to 667 in 2010. 

“We’re seeing the QCP requirement being upheld and enforced more consistently than in the past,” said QCC Executive Director Craig Elias. “This is likely due to a number of factors: architects and owners increasingly recognize the value of the QCP, program certificants are leveraging their QCP credentials to win bids, and a greater awareness of the program policies and the AWI standards among the woodworkers,” Elias said.

To put things into perspective, the number of project registrations and certifications has more than doubled since 2008, when the QCC registered 331 projects and certified 200. This long-term increase is likely the result of QCC’s marketing efforts targeting design professionals.

In addition, nonconformities are being addressed much sooner than they were prior to 2010. “Ultimately, this is the result of the woodworkers’ efforts, as well as several initiatives implemented by QCC over the last year,” said QCC Inspections Manager Wayne Hintz. One of these initiatives is the closing meeting between the inspector and the woodworker’s designated management representative immediately following inspection, during which both parties discuss the results of the inspection before the inspector leaves the premises. “This reduces from days to minutes the amount of time elapsed before the woodworker receives basic compliance information,” said Hintz.

Another helpful innovation is the Field Advisory form. Introduced in 2010, this document is an inspection report stripped down to only basic information concerning deviations from specifications and the standards, and indicating the remedial work required. The Field Advisory is sent by the inspector directly to the woodworker, usually within a couple days following the inspection. “This allows the woodworker to get a jump on any corrective work while a final report is processed by QCP staff,” said Hintz.

Additional improvements made by QCC to improve the quality of inspection reports and amount of time it takes to process these reports include major upgrades and centralization of the software used to produce the reports received by woodworkers, architects and owners.

Q The View from Here
Has the Construction Market Hit Bottom?
By Gil Long, AWI QCC Director and Executive Vice President of Business Development, ISEC

Most of us in the construction industry probably spend more than our fair share of days asking this very question. I for one do not know the answer. What I do know is unemployment is still too high, housing remains sluggish, state governments are having a very hard time balancing their budgets and Wall Street is all over the place.

Although there seems to be building activity in some areas, I fear that there is still more manufacturing capacity than is required for the marketplace. The construction trades, like architectural woodwork, are usually the last to be effected by a recession, but are also the last to recover.

So, what to do? I think we must continue to manage our risk by controlling inventory, labor costs, bank and bonding company relationships and customer credit. We have to calculate and anticipate our costs of doing business, know where our cash flow is at all times and not put our companies at risk by bidding and selling work below cost. If you operate with the attitude that you'll make it up in volume, there is a chance you may not survive.

Participation in the QCP is an ideal way to become more competitive and help improve your odds in the bid market. Companies that are Q-accredited, like ISEC, need to promote the benefits of the QCP by encouraging architects and owners to rely on the QCP process to help eliminate inferior value engineering and poor craftsmanship. This maybe the only way you can stand out from your competition. QCP helps establish a baseline for bids and offers prequalification of firms that can bid gainst you. QCP offers a level of security to owners and architects that is so important in today’s economic climate.

Q Tech Talk
Premium-grade Veneer Panel Installation According to the AWS
By Shows Leary, QCC director and regional Q-representative

Installation of wall surfacing is described in the "Execution" part of section 8, beginning on page 197 of the Architectural Woodwork Standards (AWS). Once the panels have been delivered and allowed to acclimatize, the installation is ready to proceed. If shop drawings have been properly executed as required in section 1, "Submittals," then the panels are properly made, labeled and referenced by location on the shop drawings.
The installer should lay out each panel elevation and check that each panel is well-matched (if Premium grade; compatible if Custom) for color and grain to its adjacent member ( and ( If at this time any veneer repairs are needed, the installer needs to remember that any repairs for Premium-grade work need to be inconspicuous from 24", or in Custom grade, 48” ( In my opinion, if suitable repairs cannot be made at this time, then there is no reason to install the rest of the panels as a replacement panel will be out of sequence, match and most likely color as well.

If physical modifications are required for any panels, the installer must make modifications that comply with the material, machining and assembly rules found within the "Product Parts" of sections 8 and 5 (6.1.4). Among the detailed installation requirements are the need to spline or dowel any miters over 4" long ( When exposed trim ends are required, the ends need to be profiled or self-mitered ( All outside corners require mitering ( and coping at inside corners of Premium-grade work, or mitering if Custom (

Panels need to be hung on grounds or hanging systems. Nails and glue are not allowed (, except for individual components that cannot be otherwise fastened in a concealed manner to complete an installation (

Panels need to be within 1/8" of plumb over 8' of panel height ( Section 6.1.6 indicates that perfection in hanging is not possible in all instances; therefore, certain allowances are given for gaps between various surfaces and for flushness variations between various surfaces (6.1.17). Section 6.1.8 lists the various attachment methods allowed when concealed fastening of individual components is not possible and exposed fastening is required. Fasteners can be set into quirks or reliefs, and construction adhesive, finish nails and trim screws can be used. Matching filler should be used on countersunk fasteners. As in all millwork installation, the use of drywall and bugle head screws is not allowed.

When wood reveal strips are used between panels to hold them flush and aligned, remember to make the splines slightly undersized in width to allow for the solid lumber to expand or contract without affecting the panels. Also, do not glue the reveal strips in place (6.1.9).

Finally, beginning on page 201, the AWS gives Compliance Criteria to determine if your panel installation is in conformance. It covers smoothness of materials (7.1), tests for veneer joints (7.2.2), end-match joints (7.2.3), side-match joints (7.2.4), heart figure progression (7.2.5), sapwood (7.2.6), veneer patching (7.2.7) and veneer-matching requirements (7.2.8).

Panel installation can make or break a great looking veneer job. Well-crafted veneer panels hung askew with puttied nail heads all over the place will never look good, and will reflect poorly on the panel manufacturer and installer.  

Q Rep. Spotlight
Rozie Roznovak

“Rozie” Roznovak joined the team of Q-representatives in late 2009. A 1978 graduate of the University of Houston with a B.S. in Technology, C.L. Roznovak or “Rozie” as he likes to be called, has been involved in woodworking for over 30 years, primarily in Texas and Utah. Rozie began his career as an apprentice and transitioned to trim carpenter, cabinetmaker, lead furniture maker, shop foreman and eventually landed in the office. For the past 22 years, Rozie has worked with Premium-grade architectural millwork and was responsible for estimating, sales and project management. He resides in Wimberley, TX, and will be responsible for conducting plant and project inspections throughout the Lone Star state. 

Q Upcoming Events
QCC to Participate in the Following Events

CONSTRUCT 2011: Visit us at booth #1022!
September 14-16, 2011
McCormick Place, Chicago, IL 

Follow the Q on Twitter
Schedule an Inspection
Register a Project
Get Accredited
Contact Us
Congratulations to the following companies that recently earned Q-accreditation. Look for these and more than 500 other Q-accredited woodworkers at

Aaron Carlson Corporation 
Accreditation Date: 4/4/2011 
Minneapolis, MN 
AWS Sections: P6.4, P6.3, P11, P10.3, P10.2, P8.3, P8.1, P5

Appalachian Cabinets, Inc. 
Accreditation Date: 6/29/2011
Deep Gap, NC 
AWS Sections: P11, P8 E, P8.3, P8.1, P6 E, P6.3, P5

B & H Millwork and Fixtures, Inc. 
Accreditation Date: 5/27/2011 
High Point, NC 
AWS Sections: P11 E, P11, C10.3, C10.1, P10 E

Carocraft Cabinets, Inc.
Accreditation Date: 4/13/2011 
Charlotte, NC 
AWS Sections: P10.1, P11 E, P11, P10 E, P10.3, P8 E, P8.2, P6 E, P6, P5

Chandlers Plywood Products 
Accreditation Date: 5/26/2011 
Huntinton, WV 
AWS Sections: 1, 1, P11, P10.3, P10.P10.2, P5

Commercial Display & Design 
Accreditation Date: 5/27/2011 
Norwich, NY 
AWS Sections: P8.3, P10.3, P10.2, P6 E, P12, P6.3, P11, P8.2, P8.1, P5

Craftwork Inc. 
Accreditation Date: 4/20/2011 
Sanford, FL 
AWS Sections: P11 E, C11

Custom Fixture Company 
Accreditation Date: 3/24/2011 
Richmond, VA 
AWS Sections: C11 E, C11, C10 E, C10.3, C10.2, C10.1, C8.1, C6.3, 1, P5

Cypress Woodworks 
Accreditation Date: 6/28/2011 
Erath, LA 
AWS Sections: P12 E, P10 E, P11, P10.1

D & N Cabinetry Inc. 
Accreditation Date: 4/15/2011 
Sebring, FL 
AWS Sections: P11, P10.1

Designer Cabinetry by Flanders 
Accreditation Date: 6/15/2011 
Gaston, SC 
AWS Sections: P6.3, P6 E, P11 E, P10 E, P11, P10.3, P10.2, P10.1, P10

Freedom Architectural Millwork 
Accreditation Date: 5/12/2011 
Cleveland, TX 
AWS Sections: C11 E, C11, C10 E, C10.3

GI-Millworks Inc. 
Accreditation Date: 6/14/2011 
Plymouth, MI 
AWS Sections: P8 E, P10 E, P11 E, P11, P10.3, P10.1, P8.3, P8.1, P5

M & N Millwork, Inc. 
Accreditation Date: 6/15/2011 
Silver Creek, GA 
AWS Sections: P6 E, P12 E, P11 E, P11, P10 E, P8 E, P8.3, P6.3, P12, P10.3, P10.2, P10.1, P9.2, P8.2, P8.1, P6.1

Meilahn Mfg. Co.
Accreditation Date: 6/8/2011 
Chicago, IL 
AWS Sections: C11, P8.1, P5

Solid Surface Craftsman, Inc. 
Accreditation Date: 6/23/2011 
Glenville, NY 
AWS Sections: P11 E, C10 E, P11

Southern Millwork Inc. 
Accreditation Date: 6/1/2011 
Tulsa, OK 
AWS Sections: P11 E, P11, P10 E, P10.3, P10.2, P10.1, P8 E, P8.3, P8.2, P8.1, P6 E, P6.2, P6.1, P5, 1

Top Service of Lexington
Accreditation Date: 6/24/2011 
Nicholasville, KY 
AWS Sections: P11 E, P10.3, P10.2, P10.1, P11, P5

Wood Designs, Ltd. 
Accreditation Date: 6/29/2011 
Greely, CO 
AWS Sections: C10.3, C10.2, P10 E, 1, P11, P5

AWI QCC Board of Directors

Greg Shenkler
QCC President
Skanska Building USA
Raleigh, NC

Steve Bialek
Englewood, CO 

Tim Byrne
Woodbyrne Cabinets
St. Louis, MO

Doug Carney
R & S Casework, Inc.
Fargo, ND

Philip Duvic *
Architectural Woodwork
Potomac Falls, VA

Gordon Graham
Dillon, MT

Rick Kogler
Strategic Development
Baton Rouge, LA 

Matt Lundahl
Meyer and Lundahl
Phoenix, AZ

William A. Munyan, AIA, CSI
R&M Group PLLC
Charlotte, NC

Patrick Nartker *
2008-2009 AWI
QCC Treasurer
Ted Bolle Millwork, Inc.
Springfield, OH

Dean Rummel
TMI Systems Design
Dickinson, ND

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.


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