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Quality Times | News and updated from the AWI Quality Certification Corporation
AWI Certification
March 9, 2015 - First Quarter
Quality Certification Program Turns 20
Join us in celebrating the 20th Anniversary of QCP in 2015.  In each quarterly issue of Quality Times, we plan to look back at different aspects of the Quality Certification Program.  If you have an historic fact to share or a story to tell, send it to QCC Senior Director of Operations Tricia Roberts at

In This Issue:
QCP Turns 20
•  From Visionary Concept in 1995 to Dynamic Reality in 2015: The Quality Certification Program
•  QCP Licensees Celebrating 20th Anniversary
Top News
•  Project Registrations Spiked in 2014
•  Woodworker Meets Architect at QCP Town Hall (Cyber) Meeting
•  New QCP Website Will Offer ”Flexible Response“
•  Did You Know?
The View from Here
•  What I Like and Value about QCP
Tech Talk
•  Changes and Clarifications in QCP Licensing Sample Requirements
QCP on the Road
•  QCP Is Expanding Its Reach Yet Again
•  Opportunities to Learn More about QCP & AWS
QCP Resources
•  Get Help, Find Answers
AWI seal QCP Turns 20
From Visionary Concept in 1995 to Dynamic Reality in 2015: The Quality Certification Program
This year marks the 20th Anniversary of the founding of the Quality Certification Program (QCP).

On this historic occasion, Quality Times discussed the evolution of QCP with one of the early framers of the program, Rick Kogler.  Rick is the current President of the Quality Certification Corporation Board of Directors, from Strategic Development Group.

QT:  What prompted the formation of the Quality Certification Program in 1995?

Many Architectural Woodworkers were not building product according to the Quality Standards Illustrated  — predecessor of the Architectural Woodwork Standards (AWS).  The goal was to assure end users — Owners, Architects, Designers and Contractors — that they were receiving the woodwork product they specified.   

QT:  Who was the catalyst spearheading the development of QCP?

Lee Biagiotti, (1991-1992) President of the Architectural Woodwork Institute (AWI) is considered the founder of the Quality Certification Program.  In 1991, his vision was to level the playing field by which woodworkers would build to the same standard of quality and performance set forth in the Quality Standards Illustrated (now Architectural Woodwork Standards, Edition 2).  The Standards have been published since 1961 and are the standard reference guide to specifying and manufacturing fine architectural woodwork.

Lee presented the idea of woodwork certification at an AWI Chapter Officers Meeting.  Later in 1992, the first QCP committee was formed under the AWI National banner.

QT: Were there any initial financial challenges?

Yes, we struggled with funding such a program.  Fortunately, the AWI Board of Directors approved funding to support such a venture.  AWI graciously financed QCP until it got off ground and got on its feet.  Without AWI we would not have succeeded.

I am proud to say that the assurance we gave to AWI that QCP would pay back the Institute for its financial support in the early days was not an idle promise.  All of AWI’s subsidized funding of QCP has been reimbursed to them.

QT: How did the vision evolve into a program?

I became Program Chair in 1994, and advanced Lee Biagiotti’s vision to the next level, working on structure, governance, and processes.  Early in 1994 a pilot program was conducted involving members of the AWI Minnesota Chapter.  Members completed a test on the Quality Standards Illustrated and were visited by the first QCP Representative, Carl Bullmore, a volunteer who inspected the projects.

After that we launched the program nationally.  Member firms in New England were next to undergo the certification process.

QT: When was volunteer work supplemented by staff?

  In 1998, Tom Kollaja, AIA was named the first full-time QCP director, joining the AWI staff.  Tom and I further refined the structure, governance and inspection criteria for QCP.  We were writing policies which underwent continuing refinement in response to practices in the field.

Under Tom’s direction, and with the help of dedicated committee members, QCP formed the Representative aspect of the program.  Joe Bossen of Bossen Architectural Millwork with his team members traveled around the county promoting the QCP to both fellow woodworkers and the design community.  Inspections were conducted all along, first by these volunteer Representatives, then by part-time non-staff inspectors, and currently by a combination of full-time staff inspectors and part-time non-staff inspectors.

QT: Was millwork consistency an issue?

Yes, a major focus from the outset has been maintaining consistency in conformance with the Architectural Woodwork Standards.  A lot of AWI members like the Quality Certification Program because it holds everyone to the same criteria.  It levels the playing field, enabling fair competition.

QT: What other factors influenced the growth of QCP?

Separation from the Architectural Woodwork Institute on April 15, 2007 and formation of an independent corporation — the Quality Certification Corporation (QCC) — proved to be a turning point.  QCC has its own bylaws, Board of Directors, volunteers and staff.  Our agreement with AWI provides the Institute with certain royalties on certification and licensing fee revenue.  As with both QCC and AWI, proceeds are used to improve the program and develop and upgrade services respectively.

Another decisive action was the hiring of Randy Estabrook in January 2002 as the new director of QCC. From that time until June 2008, under Randy’s oversight, QCP developed national and international participation, doubled program growth and increased stakeholder earnings 300%.

During an interim period when there was no staff Director at the helm, former AWI President (1993-1994) Joe Sorrelli served as President of the Quality Certification Corporation.  Since Randy returned as QCC Executive Director in the fall of 2013, and working with the board, he has grown the QCP further, attaining international acceptance and recognition, as QCP and the AWS is employed in Middle Eastern countries located in the United Arab Emirates as well as Africa, Afghanistan and other nations.

QT: Where does QCP go from here?

As QCC President, my goal is to explore simplification of the licensing process to reduce the initial cost of application and reduce the time (14 hours) to take the test, while still meeting QCP’s overall goals. I also want to see QCP facilitate and inspect more projects and provide assistance where possible to the woodworkers.  I hope that by making the initial licensing test more user-friendly and by conducting more inspections either random or specific, we could grow QCP.  Product certification (e.g., hardware, cabinet type, etc.) could open up other possibilities. 

Fundamentally, working with the QCC Board of Directors, I hope to build upon QCP’s strong roots.

QCP Licensees Celebrating 20th Anniversary
The following Quality Certification Program Licensees are recognized for their continuous support and participation.  Congratulations and thank you for your long-standing commitment to QCP.

BC Countertops
C.W. Keller & Associates, Inc.
Classic Millwork & Products, Inc.
Fairfield County Millwork
Genothen Holdings, LLC
Hanley Gremillion Millwork & Supply, Inc.
Hollywood Woodwork, Inc.
Indianapolis Woodworking International, LLC
Mark Richey Woodworking and Design, Inc.
Nagele Manufacturing Company
OGB Architectural Millwork
Pridgen Woodwork Incorporated
RCS Millwork, L.C.
Salina Planing Mill, Inc.
Scanlon-Taylor Millwork Company
Stephenson Millwork Company, Inc.
Terrill Manufacturing Company
TMI Systems Design Corporation
Wend-Wood, Inc.
Western Millwork, Inc.
Westmark Products, Inc.
Wright Architectural Millwork
Wyatt Incorporated
AWI seal Top News
Project Registrations Spiked in 2014
By Tricia Roberts, QCC Senior Director of Operations

As the chart below illustrates, the Quality Certification Program (QCP) experienced growth in key categories of activity for 2014.  In particular, the 24% spike in project registrations indicates the historic level of acceptance achieved by the program among project Designers and Owners. Certified projects are up 5% compared with 2013.  Licensees continue to enjoy the advantage of pre-qualification when bidding projects which specify QCP certification.

Note: The chart reflects activity through December 31, 2014

Woodworker Meets Architect at QCP Town Hall (Cyber) Meeting

We invite you to participate in our March 25th “QCP Talk” webinar, when Mr. Ben Monroe of Kaestle Boos Associates, Inc. offers the architect’s perspective on the millwork component of his firm’s projects, and discusses your questions and comments.

March 25, 2015

2:00 pm – 3:00 pm (ET) Online

QCP Talk: Woodworker Meets Architect at QCP Town Hall (Cyber) Meeting

In his position, Ben has a wide range of responsibilities which include project management, development of construction documents and specifications, and meeting the client’s expectations.  With offices in New Britain, CT, and Foxborough, MA, Kaestle Boos has focused on public facility planning and design, specializing in educational, police, fire, public safety, and municipal facilities for more than 50 years.  Since 2008 they have specified AWI’s Quality Certification Program (QCP) for a significant number of projects, and you may monitor the conversation we will have with Ben regarding his firm’s use of QCP quality assurance.  As befits a Town Hall Meeting, the floor will be open! 

For more than a half century, Kaestle Boos Associates has been designing award-winning facilities throughout New England. The firm’s skilled Architects, Interior Designers, Landscape Architects, Structural Engineers, and Cconstruction Administrators provide efficient management and coordination throughout the design and construction process. Premium in-house marketing services are an added benefit provided to the firm's clients who require public approval for project funding.  In addition to their expertise with educational and public safety facilities, Kaestle Boos Associates also specializes in performing arts, sports and recreation, and corporate architecture. Visit them at    

Webinar Information:  Click here for more details.

Registration for AWI Members:

If you are not an AWI member, e-mail QCP Manager Wayne Hintz at for access to audio/video recordings of this, or any QCP webinar.
New QCP Website Will Offer ”Flexible Response“
By Wayne Hintz, QCP Program Director

Last Fall QCP engaged the services of a new provider to develop a revised and improved website.   While the site will feature new graphics and a new look, its most important feature will be our capability to directly edit and add new content, usually without the involvement of the provider.  This means that as QCP evolves, we can immediately change or post information relevant to your company’s understanding of the application, licensing and certification process.  We also will be able to quickly post news releases, note outside resources of useful information, keep Program participants apprised of upcoming QCP webinars, link to recordings of past webinars, etc.

 One of the primary focuses of the site’s initial development is completing new custom software for the online written tests covering the QCP Policies and the Architectural Woodwork Standards (AWS).  The AWS test software in particular is technically challenging, since the computer generated test bases half of the 100 questions specifically on the types of QCP licenses held by the test taker’s company.  Each test is unique, and requires communication with a remote database which contains the required licensing information.  The goal of this operation is to increase the percentage of the test which is directly relevant to your particular day-to-day products and services, while at the same time still  gauging your general knowledge of AWS content.

The new website will go “live” after completion of the its other interactive features (such as online project registration and licensing application), and “test-driving” the site’s overall functionality.  Stay tuned!

Did You Know?

Not only does Joe Fleck, QCP’s Mid-Atlantic Inspector, have a distinguished career in the Architectural Woodwork industry including graduating from Rhode Island College as a master craftsman, he is also an author of children’s books.  Having published the River Rat and the Storm Treasure in 2010 and River Rat:The Barnacle & Bracelets in 2012, Joe is currently negotiating with Penguin Publishers on his third book.

Joe is from a small New England town, the oldest of nine children and he and his wife, Jo, have ten grandchildren. His diverse talents and family values are an asset to the Quality Certification Program.

AWI seal The View from Here
What I Like and Value about QCP
By Zach Deas, Deas Millwork, QCP Licensee since 2009
Deas Millwork is proud to part of the Quality Certification Program and is a strong advocate for the advantages of being a licensed participant.   The Quality Certification Program (QCP) performs three important functions for Deas Millwork:

1. It differentiates my company from unqualified competition;
2. It gives me increased creditability with people I have not had the opportunity to work with; and
3. It gives me an unbiased, objective, third party to assist in disputes that may arise during a project.

When an Architect or project Owner specify QCP labeling on a project they are doing so to ensure that the prospective bidders are all equally qualified and fully understand what is expected in regards to quality of material and workmanship.  They are looking for firms that not only know the Architectural Woodwork Standards (AWS), but also have proven that they can perform at the required level.  This assurance to the Specifier eliminates unqualified firms and ensures that the woodwork will be performed as specified.  Being a licensee in QCP assists us in eliminating competition that cannot perform as required prior to bid day.

Specificers that are requiring projects to be labeled are doing so because of confidence in the Quality Certification Program.  By being a part of QCP this confidence is also imparted to licensed firms.  The QCP reputation precedes itself.  Architects, Owners, and Contractors understand that the requirements are stringent and the continued involvement in the program is not guaranteed.  Deas Millwork has capitalized on this positive market perception of QCP as we have expanded our service area.  We are encountering new customers and our QCP self-labeling status has bolstered our credibility with these new prospective clients.

The last and possibly most beneficial component of QCP is its unbiased perspective on woodwork projects.  If there is a misunderstanding of the specifications, QCP will inspect and issue a report of the condition of the woodwork.  This report will indicate if the project meets the requirements or if it does not.  If your firm consistently performs in accordance with the AWS, then this report can assist in clearing up issues.

QCP has definitely been an asset to Deas Millwork and we hope to continue our participation.  I would encourage other companies that are willing to make the commitment to upholding the Standards to engage the program and allow the QCP to assist them in their business.
AWI seal Tech Talk
Changes and Clarifications in QCP Licensing Sample Requirements
By Wayne Hintz, QCP Program Director

On March 1st, a revised “Standardized Minimum Sample Criteria for Licensing” (MSC) was posted to QCP’s website,

QCP has used the MSC for years to provide defined, uniform requirements describing work samples for inspection prior to QCP licensing. These criteria apply not only to first time QCP applicants, but also to currently licensed companies seeking to add new licenses, thus expanding the categories of manufacturing or installation which they may certify under QCP.

Many of the revisions simply improve the MSC’s language and formatting in order to eliminate ambiguities in the sample descriptions and requirements.  However, there are also a few more substantive changes:

  • The MSC Section 1 (Submittals) notes that the physical inspection of an applicant’s facility and licensing samples will not be scheduled until the required shop drawings illustrating those samples conform to the Architectural Woodwork Standards (current edition).  Conformance is determined by QCP’s review of the shop drawings.  Any non-conforming items are referred back  to the applicant for correction.
  • “Exterior Windows and Screens” and “Interior Shutters and Blinds”, previously one licensing category, have now been separated.  The license number for Exterior Windows will remain 6.3, while Shutters and Blinds will now be designated as license 6.4.  The “Ornamental Woodwork” license (previously denoted by 6.4) is now taking up residence in the newly created 6.5.  Any company holding a 6.3 license will automatically receive a 6.4 license when the new MSC goes into effect.  Any company holding an “Ornamental Woodwork” license under 6.4 will retain that license, but as 6.5.
  • Similarly, “High Pressure Decorative Laminate (HPDL) Paneling” and “Solid Surface (SS) Paneling”, previously one licensing category, have now been separated.  The license number for HPDL paneling will remain 8.3, while Solid Surface paneling will now be designated as 8.4.  Any company holding an 8.3 license will automatically receive an 8.4 license when the new MSC goes into effect.  In addition, License 8.5, “Phenolic Paneling”, has been created to acknowledge the presence of that work category in the Architectural Woodwork Standards.
Any applicant or licensee for whom these changes may be relevant, and who may have questions regarding these changes or the MSC in general are encouraged to get in touch with QCP by any means listed under the “Contact Us” option on the homepage.
AWI seal QCP on the Road
QCP Is Expanding Its Reach Yet Again
By Randy Estabrook, QCC Executive Director

Recently I travelled to Oman in the United Arab Emirates to attend the ARC-Middle East event. This event is one of several produced by Bond Events, a London based group. During this event QCP met with Architects from Australia, England, Jordan, Beruit, Abu Dhabi, Doha and Dubai. These meetings lasted 30 minutes and afforded QCP the opportunity to promote AWI, the new Architectural Woodwork Standards, Edition 2 and of course, the QCP. Many people I met with had not heard of AWI, the Standards and QCP, but were very interested in a quality control process they could include in their projects.

QCP was also able to reinforce relationships with U.S. based firms such as SOM, HOK, Gensler and others working in the region. There are numerous planned projects which no doubt will reference the QCP and AWI in the project specifications.

QCP will be following up in the near future with all of the firms and individuals we met.
Opportunities to Learn More about QCP & AWS

Central Pennsylvania Chapter – CSI

40th Annual Exhibitor’s Show Seminar Series
March 18, 2015
8:30 am – 10:30 am
Radison Hotel, Camp Hill, PA

Joe Sorrelli, AWI Quality Certification Board of Directors 

Attend this two-hour presentation covering many important topics requested by CSI: first the introduction of AWI and how the Standards began and where we are today; and second, two of the most important sections of the New Second Edition 2015 of the Architectural Woodwork Standards. For more details about the program content, click here.

To register for the Exhibitor’s Show on march 18, 2015 from 8:00 am – 3:00 pm, download the flyer here.

AWI seal QCP Resources
Get Help, Find Answers

Need help with inspection preparation?  Confused about licensing?  Seeking answers to challenging aspects of the Architectural Woodwork Standards?  Turn to QCP Resources to enhance your participation in the Quality Certification Program.

  • QCP website,

  • “Learn More About the Process” at with links to four QCP-produced “You Tube” videos which summarize basic components of the program.
  • QCP Representatives can answer a myriad of questions about certification of projects, interpretations of the Architectural Woodwork Standards, and more.
  • AWI Technical Services Manager at

  • QCP Independent Consultant, Joe Sorrelli at

  • AWI "QCP Talk" webinars focus on a variety of topics.  Check out a recent webinar here. Please follow the prompts; you may need to download free software for activation. Previous webinars will be posted on the QCP webiste as back-end changes occur to the site to more easily administer its functionality.

  • Search for QCP Licensees at
  • AWI Speakers Bureau, 

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Congratulations to the following companies that recently earned licenses from QCP. Look for these and more than 550 other QCP-licensed woodworkers at

Advanced Woodworking Industries    
Oakland Park, FL    
QCP License Date: 12/23/2014
AWS Sections: P6.1, P6 E, P8.1, P8.3, P8 E, P10.1, P10.3, P10 E, P11.1, P11.2, P11 E, P11.3

Ebenisterie Beaubois    
St-Georges, QC, Canada
QCP License Date: 12/22/2014    
AWS Sections: P5, P6.1, P6.2, , P6 E, P9 E, P10.1, P10.3, P11.1, P11.2, P11.5 E, P8.1, P10.2P10 E, P11.E,
P8 E, P9.1, P11.3, P9.2

Evolutionary Designs    
Hagerstown, MD    
QCP License Date: 02/04/2015    
AWS Sections: P11.3, C10.3

Grizz Custom Cabinets, Inc.
Forest Hill, MD    
QCP License Date: 12/23/2014    
AWS Sections: P5, P6.1, P6 E, P8 E, P10.1, P10.3, P11.1, P11.2, P11.3, P8.1

Heppner Hardwoods    
Azusa, CA    
QCP License Date: 12/03/2014    
AWS Sections: P6.1, P6.2, P6.4

Highland Millshop, Inc.    
Topeka, KS    
QCP License Date: 02/05/2015    
AWS Sections: P6.3, P5, P6.1, P6.2, P8.1, P8.3, P10.1, P10.3, P11.1, P11.2, P12

Interior Wood Specialties, Inc.    
High Point, NC    
QCP License Date: 12/01/2014    
AWS Sections: P10.1, P11.1, P11.2, P11.3, P11.5 E, P11.E

PDM Constructors, LLC    
Plymouth Meeting, PA    
QCP License Date: 02/01/2015    
AWS Sections: P6.1, P6 E, P8.1, P8 E, P10.1, P10.3, P11.1, P11.2, P10 E, P11.E

Quest Architectural Millwork, LLC
Stafford, TX    
QCP License Date: 02/05/2015    
AWS Sections: P5, P6.1, P10.1, P10.3, P6.2, P6 E, P8.3, P8 E, C8.1, P10 E, P11.1, P11.3, P11.E, P11.2

WelbornHenson, Inc.    
Atlanta, GA    
QCP License Date: 01/15/2015    
AWS Sections: P11.5 E, C10.3, P10 E, P11.3, P11.E

AWI QCC Board of Directors

Rick Kogler
QCC President
Strategic Development Group

Bruce Spitz
QCC Treasurer
Classic Millwork & Products, Inc.

Jerry Campbell
Jerry M. Campbell & Associates
David Knockenhauer
McCarthy Construction

Bill Knight
Hollywood Woodwork, Inc.
Matt Lundahl
Joseph A. Sorrelli
Aljoe Woodwork Consultants
Joe F. Winters

Phil Duvic*
Architectural Woodwork Institute

Randolph Estabrook
Corporate Secretary
Quality Certification Corporation

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.

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