View this email in your web browser  |  View on a mobile device
Quality Times | News and updated from the AWI Quality Certification Corporation
AWI Certification
June 1, 2015 - Second Quarter
Self-Certified Projects Now Eligible for QCP Shop Drawing Reviews

A newly-authorized shop drawing review service is now available to potentially save QCP licensees significant time and money for selected projects requiring certification  See the details below.

In This Issue:
Top News
•  QCP Launches Courtesy Visits to Licensee Facilities
•  Self-Certified Projects Now Eligible for QCP Shop Drawing Reviews
•  Annual Inspector Meeting Update
•  Did You Know?
Tech Talk
•  QCP Maps Changes in AWS Edition 1 vs. Edition 2
Reports from the Front
•  Real Life Stories of QCP Companies Defending their Hard Earned Licenses & Marketplace Fairness
The View from Here
•  Top 11 Nonconformities Most Reported
QCP Policy Watch
•  Shop Drawings Are Not Necessarily Contract Documents
QCP on the Road
•  Licensees Learn & Inquire about QCP During New Rep Courtesy Visits
•  QCP & AWS Presentation at CSI
•  Opportunities to Learn More about QCP & AWS
QCP Resources
•  Get Help, Find Answers
AWI seal Top News
QCP Launches Courtesy Visits to Licensee Facilities
By Randy Estabrook, QCC Executive Director, CSI, LEED GA

Since the requirement for annual or biennial license renewal reinspections was discontinued, several years may have elapsed since we were able to visit with some of our licensees.  That interval of time is determined primarily by the number of certified projects awarded to a QCP firm which  require inspection.  In an effort to better serve our licensees, QCP is introducing a new service whereby one of its representatives will be stopping by shops that have not had a project inspected in recent history. The focus of this new initiative will be solely to provide support and education.  There are no prerequisites for the woodworker prior to our visit, except maybe a willingness to say hello, and afford us a little time to exchange views and catch up on the latest developments regarding the QCP process and/or the Architectural Woodwork Standards (AWS).

QCP Representatives will be calling on licensees whose shops are in close proximity to other plants or projects previously scheduled for inspections.  If a rep is in your area, he’ll call you in advance to set up a courtesy visit. 

The QCC Board of Directors recently approved this initiative to help licensed firms gain better understanding of shop drawing requirements, certification requests, project requirements, and recent changes in the Architectural Woodwork Standards, Edition 2.  

You may be hearing from a QCP Representative to arrange a visit but your company is also welcome to contact us to set up a visit.  Just e-mail QCP at

Self-Certified Projects Now Eligible for QCP Shop Drawing Reviews
The Quality Certification Corporation (QCC) Board of Directors recently authorized a shop drawing review service for projects requiring certification, but not requiring inspection by a Quality Certification Program (QCP) inspector.  To date, only those projects requiring inspection have been eligible for QCP review of shop drawings.  The drawing review is primarily intended to catch any conformance issues early, thereby allowing corrections to take place on paper, potentially saving the QCP licensee significant time and money.  The new service will offer the same written report and comment as that generated for inspected projects.

The drawing review is available now, and currently priced at $50 per hour, with a $150 minimum review fee.  Free estimates are available, but require that the drawings for review be forwarded to QCP electronically or by mailing/shipping of a hard copy at the woodworker's expense.  If you are interested in this service, please contact QCP by e-mail at, indicating "QCP shop drawing review service" as the reason for your inquiry.  A QCP representative will respond with details and instructions.
Annual Inspector Meeting Update

On April 29th QCP inspectors and staff from various locations in the U.S. and Canada traveled to AWI/QCP headquarters in Potomac Falls, VA for an annual face-to-face re-orientation meeting. The event was kicked off with a casual dinner, featuring a cameo appearance by QCC Coordinator Roxanne Accetta, who has now returned from maternity leave.

The educational portion of the meeting commenced the following morning with a summary of QCP’s annual “vital stats” offered by QCP Senior Operations Director Tricia Roberts.  Long story short, every indicator shows the Program improving significantly in both the licensing and project certification areas.  This coincides with an uptick in the economic environment broadly reported by licensed companies.

An important presentation by inspectors Shows Leary, Ralph Greco, and Joseph Fleck covered differences in rules for submittals, wall/ceiling paneling, and casework (respectively) of the Architectural Woodwork Standards, Edition 1 versus Edition 2A summary of the presentation will soon be posted to the QCP website,  Part of this discussion was how to achieve uniformity among inspectors for shop drawing reviews.  Executive Director Randy Estabrook also discussed new shop drawing review services, a description of which will also appear soon on the website. Additionally, there was training by staffer John Reininger on new releases of software and I-Pad technology used by inspectors, as well as “shortcuts” to streamline inspection reporting. QCP Inspections Manager Greg Parham also discussed how to achieve the most uniform, efficient, and “user-friendly” report content for QCP licensees and other certified project stakeholders.

The annual meeting always puts wind in the sails of QCP Representatives and staff, and enhances their efforts to serve our users.  The consensus of the attendees was that the presentations were very valuable and the face time energizing, as always.  Until next year…

Did You Know?

George Dudley joined AWI QCP part-time in March to assist us while QCC Coordinator Roxanne Accetta was on maternity leave.  After quickly learning the ropes, George is now a full-time Project Coordinator.  His responsibilities include registering projects, fulfilling project certification orders and assisting with annual license renewals.  He will work closely with all of our QCP stakeholders and we are sure his 25 years of customer service skills will enhance the Quality Certification Program. Please join us in welcoming George to the QCP team.

Should you need to reach George for any assistance registering a project or ordering certification, you may do so at or call 571.222.4944.

AWI seal Tech Talk
QCP Maps Changes in AWS Edition 1 vs. Edition 2
By Wayne Hintz, QCP Program Manager

As was mentioned in this issue’s coverage of QCP’s annual inspector’s meeting, one of the key presentations was a “side-by-side” comparison of some important differences between the Architectural Woodwork Standards, Edition 2 versus Edition 1. This is obviously of interest not only to inspectors, but also to architectural woodworking firms called upon every day to produce work conforming to either version of the AWS.

The purpose of this article is to give our readers a few examples of those differences, and to let you know that a combined outline of the three presentations will be available in the QCP website’s “Resources” area on or about July 1, 2015 (see The presentations focused on three AWS sections which are most significant in terms of the percentage of items found on a typical inspection, and conformance issues most often found by QCP inspectors.  The sections include:

  • Section 1 (Submittals), which includes shop drawing rules – Shows Leary, presenter
  • Section 8 (Wall/Ceiling Surfacing) – Ralph Greco, presenter
  • Section 10 (Casework) – Joe Fleck, presenter
Here are a few examples of AWS Edition 2 items that differ from Edition 1:
  • (pg. 28) allows the use of architectural drawings as a part of millwork shop drawings.  With the advent of digital drawings, this is of course a great time saver to the woodworker, although the project architect must agree to this scenario. (Note:  The use of architectural drawings does not preclude any requirements set forth in the rest of the AWS.)
  • A table of contents is now required for shop drawings (pg. 28).  As part of this table, & require a “description of substitution and/or change requests, which shall be itemized separately from the shop drawing as soon as possible, and no later than the time of shop drawing submittal.”  Individual approval of suggested substitutions and engineering has of course been around for some time.   However, the requirement to comprehensively list those requests in a shop drawing table of contents is new.
  • Section 8 introductory information (pg. 195) carries a product advisory of the ULEF and NAUF fire rated cores which have caused discoloration over time of various finished veneers.
  • (pg. 217) no longer allows finger joints in visible panel edges, reveals and/or splines for Premium Grade.
  • (pg. 307) eliminates the maximum 5/8” thickness for drawer box material.  ¾” material now conforms with the Standard.
  • (pg. 310) reduces gap tolerances for Custom Grade factory assembly from .025” to .015”, and for Premium Grade factory assembly from .015” to .010”.
Again, a combined summary of the three complete presentations will be available under “Resources” at on July 1st.
AWI seal Reports from the Front
Real Life Stories of QCP Companies Defending their Hard Earned Licenses & Marketplace Fairness
By Wayne Hintz, QCP Program Manager


Welcome to our first installment of Reports from the Front.   By way of introduction, this column will be a periodic Quality Times feature portraying real-life examples of QCP-licensed companies proactively attempting to ensure that specified certification requirements are enforced during a project’s bid phase, and after awarding of the woodwork contract.  Whether successful or not in any particular case, when a QCP licensee challenges even the potential elimination of millwork certification from a project’s contract documents, it reminds the Architect and other stakeholders that the QCP community monitors this issue and will shine a light on it when necessary.

QCP recognizes that its licensees are the “boots on the ground” in the fight for marketplace fairness and Architect/Owner education regarding the QCP process.  Accordingly there are procedures in place designed to support efforts by licensees to maintain the Program’s integrity.  When our offices are informed by a licensee that a certification requirement is being swept under the rug, we write the Architect to remind him or her of the fairness and economic issues involved.  We also refute any misinformation which may be a factor, and request that if the awarded company is not licensed, they immediately apply to QCP for licensing (without which certification will not happen), and pay the application and project fees.  QCP interaction with project Architects concerning this issue will be described in this column’s case studies.

Post-award cancellation of a duly specified certification requirement is something that is reported to us frequently by our licensees.  This is not a secondary consideration for QCP companies or for QCP, but rather is at the very heart of the Program’s integrity, and its value to the design and woodworking communities.  If your company has encountered this issue, we urge you to e-mail a summary of your experience to  We will share the story with your fellow Quality Times readers.  Names of companies, persons etc. are not necessary, and of course we will ensure the anonymity of all persons and entities involved.

To read our first two Reports from the Front as submitted by QCP licensees, please click here.

AWI seal The View from Here
Top 11 Nonconformities Most Reported
By Randy Estabrook, QCC Executive Director

Project inspections can be worrisome.  Are you prepared?  Do the shop drawings conform to the project specifications? Are the shop drawing details reflected in the Project Contract Documents?  Have all the details been addressed.  Sometimes, it’s the smallest detail that can make or break a project and result in a failing mark on a QCP project inspection.  Make certain everything is addressed. 

Here’s a list of the Top 11 Nonconformities most frequently reported after discovery during project inspections.  Four are typically found with installation while six are discovered in the fabrication itself.

What are they?  What can you avoid? View the list here.

AWI seal QCP Policy Watch
Shop Drawings Are Not Necessarily Contract Documents
By John Reininger, QCP Representative and Wayne Hintz, QCP Program Manager

For projects which specify conformance with the Architectural Woodwork Standards (AWS), the format of shop drawings must be in compliance with Section 1 of that book. For certified projects that require inspection, QCP routinely reviews the shop drawings early on, and provides a written report listing those items that are found not to conform with project specifications and/or the Standards.  Collectively, QCP inspectors have seen thousands of shop drawings in recent years.   More often than not, shop drawings contain multiple errors both with respect to format requirements of AWS Section 1, and also with respect to product fabrication rules contained in the AWS as a whole.

When assessing conformance of a shop drawin'g construction details, QCP inspectors consult both project specifications and the referenced standard, usually the Architectural Woodwork Standards.  If a detail drawn to meet the contract documents conflicts with an AWS line item, it is nevertheless considered to be conforming. The AWS itself states repeatedly that the standards apply only in the absence of specific direction for that detail in contract documents. In the event of a conflict between a contract document requirement and an AWS rule, the contract document prevails over the standard.  On the other hand, if a detail is drawn to conform to specific AWS line items which are not in conflict with any contract requirement, that detail is of course also considered to be conforming.

When an inspector finds a detail that does not conform to either project specifications or the standard, it is so noted on the shop drawing report.  Usually, this is simply an error on the part of the detailer, and the solution is to correct the detail to conform with any required specifications which may have been overlooked, or with the AWS.  However, sometimes the non-conforming shop drawing detail was deliberate, and intended to provide what the woodworker considers to be a more efficient or cost-effective alternative to either a specification or an AWS line item.

A surprising number of licensees believe that either type of non-conforming detail is approved if the architect does not note any exception to it during the shop drawing review, and provides general approval of the overall shop drawings.  However, this is not the case, and the Architectural Woodwork Standards have stated this since 2009.  See AWS Edition 1, Section 1 (Submittals), (page 34); also see AWS Edition 2, Section 1 (Submittals), 1.1 (page 27).

Bottom line:  In the case of a QCP inspected project, any product built to a shop drawing detail which conforms neither to contract documents nor the standards, and which is not individually approved by the Architect or Owner in writing, will be reported as "non-conforming".  This is the case even if the shop drawings as a whole have been approved.  If the non-conforming item(s) is/are significant and/or systematic throughout the project, it must be corrected in order to qualify the project for certification.  If the non-conformance is less significant, and the woodworker obtains written acceptance by the Architect of the item "as is", a "modified certificate" may be issued for the project.  That document lists the accepted non-conforming item as excluded from the certification.  The final certification determination for these projects rests with the QCC Executive Director.

For additional information, AWI members may refer to the recording of the "QCP Talk" Webinar entitled "2013 QCP Talk: Drawing Review Process".  This PowerPoint presentation can be found at in the password-protected "Members Only" section.

AWI seal QCP on the Road
Licensees Learn & Inquire about QCP During New Rep Courtesy Visits

In April, QCP began rolling out a new Licensee Courtesy Visit Program recently approved by the QCC Board of Directors. The initial visits by QCP Representatives are being well received.  “The casual visits are eliciting questions from QCP licensees that wouldn’t ordinarily be voiced,” QCP Representative John Reininger told Quality Times.

“The goodwill visits will hopefully humanize the Quality Certification Program (QCP), whose licensees see QCP Representatives infrequently, in some cases not for several years.  “With this new program, QCP’s goal is to provide support and education,” QCC Executive Director Randy Estabrook said.

John explained to Quality Times that QCP Representatives’ relationship with licensees usually occurs within the context of an inspection, which can be restrictive since the representative may not cross the line into outright consulting.  The Courtesy Visit concept allows the reps to answer questions and impart information about QCP and the Architectural Woodwork Standards in a more casual and less circumscribed setting.

One of John’s recent visits resulted in the licensee giving him a plant tour and explaining how he had changed a fabrication technique subsequent to a previous conversation about how other woodworkers handle the issue.  John also reviewed QCP Policies with him.  During other recent visits with several licensees John answered questions about the Architectural Woodwork Standards (AWS) and QCP testing, and he gained suggestions about potential improvements to the program.  “I’ve always made it a practice of stopping by shops to check in with the woodwork staff.  The importance of these visits takes on added meaning because personnel change from time to time, and as a consequence the need for education about QCP becomes more critical and is ongoing,” John said. “In fact, we often get requests about training programs to educate new personnel.  This presents an avenue for paid consultants outside QCP to provide a valuable service,” John noted.

“These new informal courtesy visits present opportunities for licensees to discuss QCP-related issues they find challenging. Even the smallest company has a voice in providing input to QCP, which is useful for continuing quality improvement,” John noted. One of the goals of this new Licensee  Visitation Program is to enhance the licensee’s understanding of shop drawings, their relationship to the contract documents, and their conformity for a successful project inspection.  (See article elsewhere in the Tech Talk section of this issue of Quality Times.)

“My courtesy visits were well-received.  Despite the short notice and limited time with woodwork personnel, I answered their questions and reviewed the new AWS with them.  This is a good opportunity for QCP to gain feedback about any concerns our licensees may have,” John said.

“This new QCP initiative is stepping up our customer service. Reps want to help our licensees succeed within limitations of the program,” Randy said.
  John added, “I entered the woodwork business in 1969; I know what woodworkers are going through but I also know what is possible. As a QCP Representative, I am not just an inspector, but to the extent possible, I can help QCP licensees succeed.”  

John Reininger’s interest in architectural woodwork began when he was a senior in high school working with a countertop supplier.  Following four years of military service, he began full-time employment as a carpenter for 10 years.  That experience led John to join a woodwork firm where he gained expertise in estimating, finishing, and other aspects of the business, which enabled him to become a foreman and then Operations Manager.  John became involved in QCP in May 2009.  His primary service area is the midwest and northwest; however, John has inspected projects throughout the United States and as far away as Austria, Doha and Saudi Arabia.
QCP & AWS Presentation at CSI
By Joe Sorrelli, QCC Board of Directors Member

The Construction Specifications Institute (CSI) held its Spring meeting in Camp Hill, PA on March 18.  The Architectural Woodwork Institute (AWI) and the Quality Certification Program (QCP) were invited to speak to more than 50 CSI members on the topics of casework, panel products, hardware, and the QCP Program. Planned as a two-hour event, the program was well received and ran overtime. 

Forty-five minutes were allocated for each topic and the questions asked largely related to Premium Grade products or installations, and the correct way to specify veneer, laminate, and finishes.  The panel products section covered veneer selection, the methods of installing panels, and why woodworkers often ask Architects for permission to include reveals between panels if some form of expansion joints are not already part of the design.  A discussion of relative humidity (see the Architectural Woodwork Standards, Section 2)  also related to all three topics and addressed why woodworkers receive so many calls concerning movement of their wood products after installation.  The hardware discussion focused on the proper number of hinges on wardrobe units and doors.  The AWS states that doors less than 48” in height require 2 Grade 1 hinges; doors 48”-84” in height shall have a minimum of three hinges; and doors over 84” must have a minimum of four hinges.  A brief comment on the reveal overlay wrap around hinges pointed out that unless the Architect specifies mortising of the hinge into the door edge to achieve the AWS-prescribed 1/8 (+/-) reveal between adjacent doors, the woodworker may allow that reveal to be determined by the configuration of the unmortised hinge.

Interest on the subject of the Quality Certification Program was very high, especially regarding  the proper language to use when specifying QCP certification.  In our experience many architectural firms do not completely understand all  the implications of including certification in a project’s contract documents, so having the opportunity to explain the QCP process directly to the Specifiers in attendance was very valuable. We referred the audience to QCP’s website ( to read the language recommended when specifying certification.

We also reminded the audience that it is preferable for the project Architect to register a QCP project early on, rather than relying on subcontractors to do it after awarding of the project.  It was pointed out that in fact, the certification specification language on the QCP website contains a space for the Architect to plug in the project number generated after his/her project registration.  Having this number in the contract documents is an additional reminder to bidders that the project requires certification by a licensed company, thereby enhancing a “level playing field” concept which has always been one of the core elements of the program.  The project number also makes it easier for QCP to track the status of the project as it moves from the design phase to bidding and contract awards.

The project certification fee structure was also discussed, and the audience concensus appeared to be that those costs are reasonable relative to the potential risk management and quality assurance benefits to a project’s stakeholders.

All in all, this was a very good presentation, and everyone walked away with some previously unknown information.

Note:  QCP speakers are available for presentations on the QCP and AWS as well as other topics.  Contact us at explore speaker options through the AWI Speakers Bureau,

Opportunities to Learn More about QCP & AWS

Maximize the Benefits of Your QCP License!

When you started your business did you think that if you made the best woodwork, people would somehow find you?  Did it work out that way?  If not, you may want to register to attend our next “QCP Talk” online webinar, "How to Market QCP”.   We'll talk about how to help those untapped customers find your business and discuss many tactics you can implement right away.  Presenters include QCC Executive Director Randy Estabrook, QCP Program Manager Wayne Hintz, and QCP Inspections Manager Greg Parham.

“QCP Talk: How to Market QCP”
When: Tuesday, June 9, 2015 (2:00 – 3:00 pm -- EDT)
Cost: Free to AWI Members
More Information & Registration:  Click here
Questions: Contact Camerine Findlay,, 571-323-3614

AWI 63rd Annual Convention
Sponsored by Architectural Woodwork Institute
QCP Tabletop Exhibit
When: September 27-29, 2015
Where: Salt Lake City, UT
Information & Registration:


Co-sponsored by Construction Specifications Institute, Architect Magazine, and The Construction Specifier
QCP Exhibit: Booth #919
When: October 1-2, 2015
Where: St. Louis, MO

AWI seal QCP Resources
Get Help, Find Answers

Need help with inspection preparation?  Confused about licensing?  Seeking answers to challenging aspects of the Architectural Woodwork Standards?  Turn to QCP Resources to enhance your participation in the Quality Certification Program.

  • QCP website,

  • “Learn More About the Process” at with links to four QCP-produced “You Tube” videos which summarize basic components of the program.
  • QCP Representatives can answer a myriad of questions about certification of projects, interpretations of the Architectural Woodwork Standards, and more.
  • AWI Technical Services Manager at

  • QCP Independent Consultant, Joe Sorrelli at

  • AWI "QCP Talk" webinars focus on a variety of topics.  Check out a recent webinar here. Please follow the prompts; you may need to download free software for activation. Previous webinars will be posted on the QCP webiste as back-end changes occur to the site to more easily administer its functionality.

  • Search for QCP Licensees at
  • AWI Speakers Bureau, 

Schedule an Inspection
Register a Project
Get Accredited
Contact Us
Congratulations to the following companies that recently earned licenses from QCP. Look for more than 550 other QCP-licensed woodworkers at

Clark's Lumber & Millwork
Ruther Glen, VA
QCP License Date: 02/26/2015
AWS Sections: P8.1, P8.2, P8.3, P8.E P10.1, P10.2, P10.3, P11.1, P11.2, P11.3

Great Lakes Stainless, Inc.
Traverse City, MI
QCP License Date: 03/17/2015
AWS Sections: P10.3, P11.1, P11.3, P11.6

JSR Incorporated     
San Antonio, TX
QCP License Date: 03/04/2015
AWS Sections: P10.3, P11.1

Kundig Contracting, Inc.    
Ronkonkoma, NY
QCP License Date: 05/07/2015
AWS Sections:  P8.1, P8.3, P10.1, P10.3, P11.1, P11.2, P11.3

Roscoe Brothers Millwork, Inc.    
Dryden, NY
QCP License Date: 04/30/2015
AWS Sections: P5, P6.1, P6.2, P6.5, P8.1, P8.3, P8.4, P8.5, P10.2, P10.3, P11.1, C8.2


AWI QCC Board of Directors

Rick Kogler
QCC President
Strategic Development Group

Bruce Spitz
QCC Treasurer
Classic Millwork & Products, Inc.

Jerry Campbell
Jerry M. Campbell & Associates
David Knockenhauer
McCarthy Construction

Bill Knight
Hollywood Woodwork, Inc.
Matt Lundahl
Montbleau & Associates
Joseph A. Sorrelli
Aljoe Woodwork Consultants
Joe F. Winters

Phil Duvic*
Architectural Woodwork Institute

Randolph Estabrook
Corporate Secretary
Quality Certification Corporation

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.

Forward to a Friend
Search Past Issues
AWI Quality Certification Program 46179 Westlake Drive, Potomac Falls, VA 20165
Phone: 855.345.0991 Fax: 703.229.1211
Text-only Version  |  Safely Unsubscribe

To ensure delivery of Quality Times, please add '' to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details.

The Quality Certification Program is a product of the Quality Certification Corporation.
AWI Quality Certification