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Quality Times | News and updated from the AWI Quality Certification Corporation
AWI Certification
December 7, 2015 - Fourth Quarter
AWS Edition 2 Test Deadline
The deadline for completing the written test based on the Architectural Woodwork Standards, Edition 2 (AWS) is Dec. 17, 2015. Avoid suspension from the Program.

Keep Your QCP License Current
The Quality Certification Program annual license renewal period opened Nov. 1, 2015 and will close Dec. 31, 2015.

In This Issue:
Top News
•  AWS Edition 2 Test Deadline Is Fast Approaching
•  …This Is Only a Test!
•  Keep It Current: 2016 QCP Renewal Period Is Underway
•  QCC Board Authorizes Certification Program for Drafters
•  The Irresistible Force and the Movable Object
Reports from the Front
•  Real Life Stories of QCP Companies Defending Their Hard Earned Licenses and Marketplace Fairness
QCP on the Road
•  UAE Encounter at AWI Convention
•  “I‘ll Give You $20K to Make It Go Away”
•  QCP Meets with Architects & Spec Writers at ARC-US
•  QCP Debuts at DBIA 2015 in Denver
•  Opportunities to Learn More about QCP
QCP Resources
•  Get Help, Find Answers
Season's Greetings
•  Happy Holidays from QCC
AWI seal Top News
AWS Edition 2 Test Deadline Is Fast Approaching

Since June 2015, three notices have been sent to the primary contacts of Quality Certification Program (QCP) Licensee companies as a reminder that the written test based on the Architectural Woodwork Standards, Edition 2 (AWS) must be passed by Dec. 17, 2015.  Additional mention of this requirement has also appeared in Quality Times and other locations.

Published QCP Policies require that when a new Standard is released to the woodwork industry, QCP Licensees must pass a written test based on that Standard.  The time allotted is six months from of the test’s release date.  The testing is a requirement for maintenance of a company’s QCP licenses.  Passing the test “resets the clock” with respect to the routine requirement that the AWS test (and QCP Policies test) must be passed every three years. 

The AWS test is found on QCP’s website.  A user name and password for accessing the test has been included in the notifications, along with other important information necessary for passing the test and maintaining a company’s QCP licenses.  Companies that do not pass the test by December 17 face suspension from the Program.  As of this writing, over half of QCP Licensees have passed the test.

For more information, e-mail us at

…This Is Only a Test!

QCP was recently contacted by Vince and Nick Vivo, owners of Vivo Brothers, Inc. (a Licensee in Poland, OH) for assistance in creating and conducting an in-house contest centered on the Architectural Woodwork Standards, Edition 2 (AWS) written test.  Participation is voluntary, but a handsome cash prize for 1st place, and a day of paid time off for both 2nd and 3rd place winners helped to ensure a high rate of sign-up.  The final contestant tally stands at 18, a significant percentage of eligible employees.

The Vivo Brothers (Vince left and Nick) as they appear on the Vivo Brothers Inc.

Vivo brothers is an architectural woodwork fabricator with a 40,000 square foot facility and about 35 employees. Vince had the initial inspiration for the contest, while Nick engineered the test structure and rules.  The pair periodically consulted with QCP Program Manager Wayne Hintz to confirm that the technical aspects of the AWS Ed. 2 test would support the final test configuration.  The test is scheduled for Monday, Dec. 7.  Contestants are not paid for study time, but each will be reimbursed for the hour allotted for testing.  Nick explained to Quality Times that by suggesting this contest, “Vince thought of a fun way (mixed with a little healthy competition) to encourage our cabinetmakers to benefit from this [AWS] information. The intent of the contest is to make the contents of the AWS as familiar to our bench mechanics and installers as it is to our management team.  We are also discussing requiring our newly hired project managers, foremen, estimators, and CNC programmers to take the AWS test within 90 days of their start date as part of our employment process.”

The contest winners will be announced at the company’s Dec. 11 Christmas party.  Quality Times (QT) will report the results to its readers. To view the contest rules, click here.

Keep It Current: 2016 QCP Renewal Period Is Underway
The annual renewal period for all currently licensed firms began Nov. 1, 2015. Each participant was sent an invoice to their designated QCP liaison by USPS the first week in November and an e-mail notice the first week in December. The renewal process involves two steps:

1. Payment of renewal fee.
2. Signature and date of acknowledgement on the AWI / QCC Code of Ethics form.

Renewals are due by 11:59 PM EST, Dec. 31, 2015.
Companies that submit after this date will be charged a $300 late fee. Those who have not yet been QCP-licensed for one full year are also required to renew, and will receive a pro-rated renewal invoice for 2016.

Renewals may be submitted by mail, by fax (with a credit card number) or they can be remitted online. Simply click here to renew online or visit the QCP website,, at your convenience. (NOTE: You will need your username (P-number) and password (C-number) to renew online, which are printed on your invoice.)

We look forward to your continued participation with the QCP in 2016 and appreciate the timely renewal of all the participants who have already completed the process. If you haven’t already renewed, make sure to complete the process by Dec. 31, 2015 to avoid late fees and ensure that your company’s license(s) continue(s) to be listed on the QCP website.   Should you have questions on the renewal process, please contact Roxanne Accetta at (571) 222-4945 or Thank you!
QCC Board Authorizes Certification Program for Drafters
By Wayne Hintz, QCP Program Manager
At its November New Orleans meeting (November 9-10, 2015) the Quality Certification Corporation (QCC) Board of Directors authorized the development of a certification program for Drafters.  The certification would be held by individuals, and would be “portable” throughout a Drafter’s career, whether self-employed or working as the employee of an architectural woodwork firm.

The certification would not cover any particular software or CAD skills (for which accreditation from other entities is already available). Rather, it would measure knowledge of the Architectural Woodwork Standards (AWS) and the ability of the candidate to apply those Standards to a shop drawing.  The AWS also designates a protocol for obtaining Architect or Owner permission to depart from specifications or standards.  Knowledge of that process would also be an item included in certification.  The certificate would not address engineering knowledge per se.     

As currently conceived, there would be four components of certification:
  • A training curriculum (still in initial stages of development)
  • Creation of a sample shop drawing using a set of architectural drawings and specifications, and conforming to AWS requirements
  • Written tests measuring knowledge of the entire AWS, and Section 1 shop drawing requirements in particular
  • Continuing education requirements and periodic re-certification.
Quality Times reached out for comment on this idea to Jerry Chile, owner of Drafting Solutions, Inc., a professional Ohio-based firm which typically employs five drafters.  Since nearly all of their work is for the architectural woodwork industry, and nearly all of their clients are AWI members, Jerry qualifies as an excellent sounding board for the drafter certification initiative.  Upon hearing a general description of the program, Jerry commented, “Honestly, I love it.  I think it’s long overdue.  As a drafting source, I constantly struggle with a scarcity of employee candidates who are truly proficient enough to independently produce a detailed shop drawing.  As a result, I sometimes elect to turn down work rather than bring on unqualified staff.  There are also occasions when I need to reassure potential clients who have previously had a bad experience with outsourced drawings.  Anything QCP does to provide some education and a drafting credential is potentially very beneficial to my business and the industry generally.”

Quality Times will keep its readers informed as details of the program are defined.  Click here to send us any comments on this initiative.

The Irresistible Force and the Movable Object
By Wayne Hintz, QCP Program Manager
Last September 9th, we presented the final 2015 “QCP Talk” webinar.  Titled “The Irresistible Force and the Movable Object”, the event was a discussion and dialogue focusing on the ever-present humidity considerations which can and do (sometimes catastrophically) affect architectural woodwork projects.  Various aspects of the topic were covered, including the scientific definition of “relative humidity”, a description of humidity measuring instrumentation available to Woodworkers, and contract documents a Woodworker may generate to provide protection from liability when millwork is required to be installed in an open or unconditioned space.  Examples from real life projects were also presented to illustrate the importance of accounting for the often crucial factor of humidity.

This webinar was initially presented on Feb. 12, 2014.  The high attendance and substantial question-and-answer period on that occasion prompted us to reprise the presentation.  The attendance and response this time around was comparable.

For those of you who may have missed out on both presentations, you’re in luck!  QCP’s website  “Resources” page now offers a QCP Webinar Archive, with links to the ”Humidity” discussion, and six other QCP webinars.  Typically, the webinars include three presenters, including QCC Executive Director Randy Estabrook, QCP Program Manager Wayne Hintz, and QCP Inspections Manager Greg Parham.  The archive resource features both audio and video, and is free.  Look for notice of our first 2016 webinar in the next issue of Quality Times.
AWI seal Reports from the Front
Real Life Stories of QCP Companies Defending Their Hard Earned Licenses and Marketplace Fairness
By Wayne Hintz, QCP Program Manager

The Basic Idea

Welcome to another installment of Reports from the Front.   By way of re-introduction, this column is a periodic Quality Times feature portraying real-life examples of QCP-licensed companies proactively attempting to ensure that specified certification requirements are enforced during a project’s bid phase, and after awarding of the woodwork contract.  Whether successful or not in any particular case, when a QCP Licensee challenges even the potential elimination of millwork certification from a project’s contract documents, it reminds the Architect and other stakeholders that the QCP community monitors this issue and will shine a light on it when necessary.

If your company has encountered any such issues that may be appropriate for discussion in this column, we urge you to e-mail a summary of your experience to  We will share the story with your fellow Quality Times readers.  Names of companies, persons etc. are not necessary, and of course we will ensure the anonymity of all persons or entities involved.

Report From the Front #3
End Run Around Project Certification Results in No Gain

Earlier this year, we were given a “heads up” by large QCP-licensed casework company regarding a project on the campus of an Upper Midwest University.  The project’s specifications required QCP certification, and this Licensee was one of the bidders.  Upon completion of the bidding process the results were made known.  The low bidder was not a QCP participant, and our Licensee therefore took the appropriate step of informing QCP’s national offices of this situation and asking us to help intervene.

Item 4.1.16 of published QCP Policies states:  “If the QCP becomes aware that a woodworker who is not a QCP licensee has been awarded a contract for a QCP project, it will immediately inform the Design Professional and/or other contracting party that certificates or labels may not be issued for that project unless and until the woodworker becomes a QCP licensee and fulfills all requirements of the QCP prior to commencing fabrication for the project.”

Some of our readers may not be aware that even for a project requiring certification, “fair trade” laws allow any millwork company, whether licensed or not, to submit a bid.  However, since the General Contractor is in most cases responsible for that subcontract award, the Architect and/or Owner may not be aware that the successful bidder is in some cases not licensed and therefore cannot meet the certification requirement.   QCP’s communication with the Architect ensures their understanding of this fact, and explains the only remedies:  re-award the project to a licensed company, or insist that the currently awarded subcontractor apply to QCP, pay the application fee, and earn the necessary licenses.  We also raise the related fairness and financial issues created by the subcontracting of a non-licensed company. 

In our example case, QCP did send a letter to the Architect with this information.  The architect then asked the University’s project manager to confirm that the woodwork subcontractor could provide project certification as required.  The project manager in turn made a somewhat heated call to QCP, telling us that the award had not yet been made, but also giving us the name of the low bidder and assuring us that all bidders were QCP licensed.  Upon researching the QCP database, we learned that although the low bidder became a QCP licensee in 2010, they voluntarily opted not to renew their licenses in 2012, and had been out of the program for over three years.  When we informed the University’s project manager, he was genuinely surprised.

Fast forward two weeks.  We learned from our Licensee that the low bidder had ultimately not been awarded the project, presumably as a result of our letter to the project Architect.  The woodwork company that finally was subcontracted had been licensed earlier in 2015.

Doing what we can to maintain the integrity of QCP for its licensees is a lot of work, often time-consuming, and sometimes like trench warfare (hence the name of this feature).  However, it is gratifying when the final result is thwarting an apparent plot to “finesse” the certification requirement, and seeing work going to a QCP company that has actually earned and maintained that distinction.

 For “Reports from the Front” #1 and 2, the inaugural case studies, click here.

AWI seal QCP on the Road
UAE Encounter at AWI Convention
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director
The AWI convention is always a time to reconnect with the many individuals you have not seen since, maybe last year.

This year’s event was in Salt Lake City Utah, a bustling urban center which includes the ever popular Red Iguana restaurant and the Utah Natural History Museum.

My most memorable encounter was with a pair of gentlemen from Sharjah, UAE. They had flown for 20 hours to attend the AWI annual meeting and meet many AWI Manufacturing Members as well as visit with tabletop AWI Supplier Members. Ramachandran (Ram, as he prefers]) and his friend Roby John were very excited to meet and talk about all things woodwork. The presentation of their plant and projects they had on their iPad was most impressive. The plant is home to over 380 employees and their focus seems to be in the hospitality industry. Ram was so excited and enthused when he spoke about how he wanted to start an AWI chapter in Dubai, UAE. I asked how many competitors he had to which he responded, ”many”, but maybe only 8-10 that would be a good fit for an AWI chapter. Ram was also very interested in the AWI Quality Certification Program and becoming a Licensee firm. Before we ended our conversation Ram made me promise to visit his plant when I am in the area in February 2016.
“I‘ll Give You $20K to Make It Go Away”
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director

AWI QCP attended the CSI CONSTRUCT 2015 show in St Louis, MO on October 1-2, 2015. The show attracted over 3,000 attendees and QCP gave away copies of the Architectural Woodwork Standards, Edition 2 (AWS) to over 130 individuals.

In talking with several visitors to the AWI QCP booth I would ask if they were familiar with AWI and the Architectural Woodwork Standards.  “Of course” they would say, after all these are mostly folks that write specifications for projects. I would then ask if they used AWI’s Certification Program. “Well I put it in the project specifications,” they would respond. I would then ask ‘was it withdrawn?’ The answer was similar but had some variation. One spec writer remembered a recent project where the woodworking firm had said, “I’ll give you $20,000 back if you just make this QCP go away”. ‘Wow,’ I said. “This was the low bid and now they wanted to give up another $20,000 to have QCP withdrawn”. I said to the spec writer, ‘I would wonder how they would make up that $20,000’. The spec writer said, “That’s what I’m worried about”. I added, ‘I think that is a project I would want inspected.’

In the most common iteration the spec writer would say that they put QCP in the project specifications and would be contacted by the General Contractor. The GC would say that the QCP requirement was too expensive and needed to be taken out. The spec writer would ask how much is the QCP costing? And the GC would reply $30,000.

I would ask, ‘How big a woodwork project was that’ and the spec writer would say $500,000. I responded, “That’s interesting, the QCP fee would only be $2,500 on that project, even if there was some markup maybe $3,000 ? that’s a long way from $30,000.’  I would then ask, ‘How do you think the Woodworker is going to make up that $30,000 he’s giving back on your job?’ Then there would be the “look” and a comment something like, “Yes, I’m worried about that”.

The cost of including QCP in the project is of course an additional cost, but if the project is one for which there is concern about the quality and compliance of the woodwork, it may well be worth the 1/2 percent of the woodwork contract cost [minimum of $500] on your project.

In talking to many licensed woodworking firms I find that the “cost” of QCP is added as a line item on their proposal submitted to the General Contractor. QCP does not monitor project proposals submitted on certified projects and there are no requirements regarding the amount that would be listed.

In no way do I want to imply that all QCP licensed firms participate in the above scenarios; in fact, the vast majority of licensed firms who sign and submit a pledge of ethics every year adhere to the AWI QCP Policies, and there are numerous firms that have been long-standing Licensees in the program. Many firms have labeled more than 50 projects during their many years as licensed companies in the 20 year history of the AWI QCP.

For more information on the AWI Quality Certification Program please visit the AWI QCP webpage at

Source: This article appeared as the “Cornerstone” feature in the fall 2015 issue of Design Solutions Magazine, AWI’s quarterly journal.  Reprinted with permission of AWI.
QCP Meets with Architects & Spec Writers at ARC-US
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director
The ARC-US event is one of many that are produced, managed and promoted by Bond Events Ltd. What is BOND Events?  BOND Events Ltd is a UK registered company and BOND Events Corporation is a USA (Florida) registered Corporation.

Their main locations are Petersfield in Hampshire, UK and Boston, Massachusetts, USA, with representative offices in St Andrews, Scotland, France, Germany, Spain, Italy and Argentina. Since 2004 BOND has been organizing highly focused one-to-one meeting forums for the world's largest and busiest architecture & interior design firms.

As an attending supplier, AWI QCP selects meetings with Architects and Specification Writers from the leading architecture firms around the USA and then meets with these individuals for 30 uninterrupted minutes to talk about AWI, the Architectural Woodwork Standards and the AWI Quality Certification Program. Everyone that we have met with (15 meetings in 2014 and 14 meetings in 2015) starts with the statement of recognition for AWI and its long history. While many are aware and specify the AWI QCP, they were very interested to learn how reasonably priced the QCP can be to include in their next project. Coupled with new language in Master Spec where Design Professionals can require inspection of their projects, I’m sure there will be a new awareness for AWI QCP on upcoming projects.
QCP Debuts at DBIA 2015 in Denver

The Quality Certification Program exhibited at the Design-Build Institute of America Conference & Expo held at the Denver Convention Center the first week in November.  QCCs Tricia Roberts, Senior Director of Operations, and Greg Parham, Inspection Manager, manned the booth both days.  “Besides connecting with building Owners, Architects and Construction Managers, we met many new prospects,” Ms. Roberts said. “With over 2,000 attendees from across all design and construction sectors, and more than 100 exhibitors the exhibit hall stayed busy and we were able to target multiple groups of QCP Stakeholders all under one roof.”

Opportunities to Learn More about QCP
The Quality Certification Program (QCP) will be attending several major conferences in the first quarter of 2016.

Master Specifiers Retreat
Sponsored by Construction Specifications Institute (CSI)
When: Jan. 11-13, 2016
Where: Hyatt Regency Coconut Point, Fort Myers, FL

CSI's Master Specifiers Retreat (MSR) is an exclusive event that brings together senior specifiers and product selection influencers from across the country for an intimate experience of intense focused one-on-one meetings, education sessions and professional relationship building with building product manufacturing executives. As the authority on specifying, CSI is able to offer unique, advanced education and discussion that meets the needs of experienced specifiers and product influencers.

ARC-Middle East

(The Leading Middle East Architects Forum)
When: Feb. 5-8, 2016
Where: Abu Dhabi, UAE

Two days of face-to-face meetings and networking sessions with no interruptions or distractions. The format is specifically designed to make the most of the time available. Thirty-minute meetings without any interruptions allow an ideal opportunity for Architects and Designers to explain exactly what problems they are facing, and Suppliers to demonstrate their products in detail. Outside of the meetings, the networking sessions and meals organized by BOND Events offer a great opportunity to build and develop really good contacts in a relaxed informal setting.
AWI seal QCP Resources
Get Help, Find Answers

Need help with inspection preparation?  Confused about licensing?  Seeking answers to challenging aspects of the Architectural Woodwork Standards?  Turn to QCP Resources to enhance your participation in the Quality Certification Program.

  • QCP Representatives can answer a myriad of questions about certification of projects, interpretations of the Architectural Woodwork Standards, and more.

AWI seal Season's Greetings
Happy Holidays from QCC

From our office to yours - have a happy, healthy and safe holiday.

Best wishes for prosperity in the New Year!

From the QCC Board of Directors & Staff

Schedule an Inspection
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Contact Us
New QCP Licensees

Congratulations to the following companies that recently earned licenses from QCP. Look for more than 550 other QCP-licensed woodworkers at

Forestville Builders & Supply, Inc.
Forestville, WI
QCP License Date: 10/12/2015    
AWS Sections: P6.2, P11.3, C6.1

Glenshaw Distributors, Inc.    
Allison Park, PA
QCP License Date: 11/03/2015
AWS Sections: P5, P6.1, P6E.1, P8.3, P8.E, P10.1, P10.3, P11.1, P11.2, P11.3

Heritage Restoration and Design    
Peoria, IL
QCP License Date: 9/02/2015    
AWS Sections: P5, P7, P12

Master’s Builders, Inc.
El Paso, TX
QCP License Date: 11/03/2015    
AWS Sections: P5, P10.3, P10.E, P11.1, P11.3, P11.E

Rich Maid Cabinets, Inc.    
Clearwater, FL
QCP License Date:  11/02/2015    
AWS Sections: P10.3, P10.E, P11.1, P11.3, P11.E

Rockwood Serenity    
Bassett, VA
QCP License Date:  9/10/2015    
AWS Sections: C10.1, C10.2

Wood-Metal Industries    
Selinsgrove, PA
QCP License Date: 8/24/2015            
QCP Sections: P5, P10.1, P10.3, P11.1, P11.2


AWI QCC Board of Directors

Rick Kogler
QCC President
Strategic Development Group

Bruce Spitz
QCC Treasurer
Classic Millwork & Products, Inc.

Jerry Campbell
Jerry M. Campbell & Associates
David Knockenhauer
McCarthy Construction

Bill Knight
Hollywood Woodwork, Inc.
Matt Lundahl
Montbleau & Associates
Joseph A. Sorrelli
Aljoe Woodwork Consultants
Joe F. Winters

Phil Duvic*
Architectural Woodwork Institute

Randolph Estabrook
Corporate Secretary
Quality Certification Corporation

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.

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