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Quality Times | News and updated from the AWI Quality Certification Corporation
AWI Certification
March 8, 2016 - First Quarter
  • QCC Gains Seat on AWI Technical Committee
    As a new generation of standards development begins, Inspection Manager Greg Parham is QCC’s representative at the table.  See article below.
  • QCP Growth Recorded   
    QCC saw a surge in new applicants of 55% in 2015 as compared to 2014.  See article, “QCP Fast Facts” below.
In This Issue:
Top News
•  A New Generation of Standards Development Begins
•  QCC Gains Seat on AWI Technical Committee
•  QCP Advertising Campaign Addresses Fallacies about Certification Costs
•  QCC Welcomes New Treasurer to the Board
•  QCP Fast Facts
•  QCP Updates Website’s Shop Drawing Conformance Example
•  Winner Winner Chicken Dinner!
Tech Talk
•  Lest We Forget: The Ever-Present Humidity Issue
•  Written Specifications vs. Architectural Drawings: Which Takes Precedence?
QCP on the Road
•  Visit to New Dubai Licensee Interfurn
•  QCP Expands its Presence in the Middle East
QCP Learning Opportunities
•  Avoiding Project Certification Potholes—2016 Update, Most Common Conformance Errors
QCP Resources
•  Get Help, Find Answers
AWI seal Top News
A New Generation of Standards Development Begins
In January, the Architectural Woodwork Institute (AWI) began “taking the next steps in the standards-writing and approval process required under its accreditation as a Standards Developer Organization (SDO), as approved by the American National Standards Institute (ANSI) in August 2014,” AWI’s 2015 President Kent Gilchrist advised.

AWI’s two previous standards-writing partners — the Architectural Woodwork Manufacturers Association of Canada (AWMAC) and the Woodwork Institute (WI) — declined to forge a new agreement as participating sponsor associations of AWI’s ANSI Standards Initiative.  The partnership which functioned as the Joint Standards Committee dissolved December 3, 2015.

Randy Jensen, chair of the AWI Technical Committee, has said “ANSI procedures for standards development will:
1) Provide simplified presentation of standards criteria;
2) Reduce the costs of standards development; and
3) Expand interaction with industry stakeholders in the approval process.”  

“The AWI Technical Committee is currently working on refining the framework for the new standards documents and recruiting teams of subject experts to compile and draft the content for each of the different standards sections,” AWI Technical Services Manager Ashley Goodin reported recently.

The biggest difference between the previous standards (Architectural Woodwork Standards, Edition 2 which are still in effect) and the next generation of standards is the development process, which is more open, inclusive, and transparent than any of the former standards,” Ashley noted.

“The timeline for development of the standards is still under construction but it is expected to take between 3-5 years.  Meanwhile, “all three of the former JSC partners agree to use the current Architectural Woodwork Standards, Edition 2 ‘as is’.  All have rights, none can duplicate the AWS, and the AWS, Edition 2 will continue without any changes,” according to the terms of our current agreement. The existing Architectural Woodwork Standards, Edition 2 remain in effect until further notice.”

For more details, see the January edition of AWI’s monthly print newsletter, NewsBriefs.

Founded in 1918, the American National Standards Institute (ANSI) is a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.  Comprised of government agencies, organizations, companies, academic and international bodies, and individuals, ANSI represents the interests of more than 125,000 companies and 3.5 million professionals.

QCC Gains Seat on AWI Technical Committee

Recently, Quality Times spoke with QCC Inspections Manager Greg Parham about the next generation of standards under development by the Architectural Woodwork Institute (AWI).  The new standards development effort was announced in the January issue of AWI NewsBriefs, the association’s monthly print newsletter. 

Greg, a new member of the AWI Technical Committee, told Quality Times, “It is important that QCC be represented because we are inspecting woodwork projects in order to certify they are in conformance with the Architectural Woodwork Standards (AWS). We are confronted with standards issues that arise when inspecting our QCP Licensees’ projects around the country, and we need to respond to their questions.”

"The biggest difference between the previous standards (Architectural Woodwork Standards, Edition 2 which are still in effect) and the next generation of standards is the development process, which is more open, inclusive, and transparent than any of the former standards,” according to Ashley Goodin, AWI technical services manager.

Greg noted, “QCP Licensees will have the opportunity to offer more input.”  As an accredited Standards Developer Organization, AWI is required to have a third party audit and review of the AWI’s standards development process.  Draft standards must be released for at least 30 days and in some cases 60 days for public review and comment.  “The transparency is a benefit for QCP Licensees to have a voice in the process," Greg said.

Quality Times
asked Greg, “Are there areas of the current AWS that present particular challenges or are subject to interpretation that might be changed in the next generation of standards?”  Greg responded, “There are some areas of the AWS that present challenges, more so in the casework section and relating to joinery methods, but there is very little in the standards that QCP considers subject to interpretation.  It is QCP’s job to inspect to the standards as written.”

“As QCP Inspection Manager, I review all inspection reports of certified projects from all over the U.S.  I have discovered there are some unique differences regarding materials and assembly in various geographic areas that should be addressed in the standards development process.”

“Going forward, we are excited that standards development will be an open consensus-based process.  All will have an opportunity to be heard.  The record will note decisions regarding public input and reasons for them.”

“Another advantage of the ANSI standards development process is that when new woodwork developments occur and new products and technology are introduced, their potential incorporation into the standards should be quicker and easier than it has been,” Greg noted.  “While AWI will manage development of the standards and its members are committed to building projects according to the standards, only the work of QCP Licensees is inspected against and held accountable to the standards.” 

Greg Parham has over 30 years of experience in the woodworking industry, including nearly six with QCP. Beginning in 2010 as an independent QCP Representative in the Northwest and moving to a full time staff position as the Inspections Manager three years ago.  Greg’s experience includes Product Development, Engineering Management, Production Management, Business Ownership, and Operations Management.  He has a BS Degree in Furniture Manufacturing and Management, a specialty concentration in Industrial Engineering at North Carolina State University.

QCP Advertising Campaign Addresses Fallacies about Certification Costs

AWI QCP has launched a new ad campaign focused on raising awareness about the actual cost of QCP project certification, when required by contract documents.  The campaign is aimed at design and construction professionals.

Over the years, QCP has seen numerous instances where the of internal project correspondence (addressed to Architects or Owners) which wildly inflate the actual cost of QCP certification, relative to the woodwork contract amount involved. The Program’s certification fee structure is .005% of the contract value, or $500, whichever is greater.

An article in AWI’s fall 2015 Design Solutions Magazine depicted a conversation with a Specifier Architect during the Construction Specifications Institute’s “CONSTRUCT 2015” event in St Louis, October 1-2, 2015. In that conversation, the Architect was told by the woodwork subcontractor that he would offer a $20,000 credit if the Specifier Architect would remove the QCP requirement for the project they had been awarded.

Based on similar conversations and market research, QCP has moved forward with a digital ad campaign emphasizing the actual cost of QCP. The ads appear on three websites:, and These sites present a cross section of Architects, Specifiers and Contractors. The campaign will be monitored monthly to determine the number of impressions, "click-threws" and how many visitors open the campaign landing page at
QCC Welcomes New Treasurer to the Board
The Quality Certification Corporation (QCC) welcomes AWI Treasurer Sebastien DesMarais as a new member of our Board of Directors. 

Sebastien DesMarais, President of Hollywood Woodwork, graduated from the University of Florida with majors in Computer Engineering and Finance, and he spent six years with General Electric, working in Information Technology and Corporate Finance both in the United States and globally. He joined Hollywood Woodwork in 2010, overseeing Finance & Accounting, Risk Management, Human Resources, and Information Technology, and in 2015 become the company’s president. He serves as a member of the AWI Board of Directors and is also AWI’s newly elected Treasurer effective January 1, 2016. His term as QCC Treasurer began the same day.

QCP Fast Facts
By Tricia Roberts, QCC Senior Director of Operations

In 2015 The Quality Certification Program (QCP) continued its pattern of steady growth and solid credibility as a quality assurance tool for architectural woodwork. As the graph below illustrates, project registrations are up 9% compared with 2014, though actual projects certified decreased in 2015.   There was a slight increase in annual QCP license renewals, as Licensees maintained their prequalification to meet specifications requiring QCP project certificates.   QCC also saw a surge in new applicants of 55% in 2015 as compared to 2014.

(Note:  The chart reflects activity through December 31, 2015.)

In order to obtain project certificates and/or labels, a project must be registered prior to submitting a request for certification.  Remember: Certification orders must be made at least two weeks prior to the commencement of fabrication to allow for scheduling of any applicable compliance inspections during the fabrication phase of the work.

  • For complete information on certifying a project, read Section 4 of the QCP Policies, available for download here.
  • To register a project go to the website here. 
  • To order project Certification visit the QCP website.  As stated above, this step must be completed at least two weeks prior to commencement of fabrication to avoid any program penalties or compromising of full certification eligibility.
  • To order a project inspection go to the website here.

For complete information on renewing your QCP License see Section 3 of the QCP Policies. If your company was suspended for non-payment of the annual fee and it has no other outstanding invoices, it may be reinstated without having to reapply in accordance with Section 3.1.7 of the QCP Policies.  Reinstatement requires payment of the annual renewal fee, plus a $300 late fee.  To renew online, click here.  You will need your User Name and Password, which appear on the renewal notices your company received in 2015.  If you need assistance, contact Roxanne Accetta at or 571-222-4945.   

If you believe QCP licensing might benefit your company’s marketing, bid opportunities, and bottom line, explore the QCP application process by visiting our website,  See the appropriate drop-down menu by clicking “For Woodworkers”.  Please direct questions or comments to Roxanne Accetta at or 571-222-4945.  Prior to applying, be sure to read the entire QCP Policies, as your application fee is non-refundable.  The Policies are available for download here.

QCP Updates Website’s Shop Drawing Conformance Example

One of the items appearing on the “Resources” page of the QCP website is a shop drawing example conforming to Section 1 of the Architectural Woodwork Standards (AWS).  Section 1 outlines minimum AWS requirements for submittals, including shop drawings.  Those rules relate to both the form and content necessary for a shop drawing to be in conformance with the Standards.

Until February 2016, the website’s drawing example illustrated line-item standards from AWS Edition 1.  The newly posted drawing conforms to AWS Edition 2 (the current Standard), in which Section 1 has been significantly revised vs. Edition 1.  The PDF format drawing example comprises only several sheets, and can be download and printed.  The to-scale sheet size is 11” x 18”.

Our thanks to Jerry Chile of Drafting Solutions, Inc. for his work in executing the drawing, and also to QCP Representative Shows Leary for monitoring accuracy of the drawing with respect to AWS Edition 2 requirements.

Winner Winner Chicken Dinner!

Throughout 2015, Quality Times (QT) reported on QCP’s creation of a written test based on the Architectural Woodwork Standards, Edition 2 (AWS), released in the fall of 2014.  Development of a test covering any new version of the Standards is mandated by QCP’s published Policies, and QCP’s Licensed firms were given a six-month period in which to pass the test.

Recognizing this as an opportunity to widely educate its workforce on the fine points of the AWS, one Licensee company spiced things up a bit by turning the proceedings into a contest with some attractive prizes (cash and paid time off) for those achieving the highest scores. Nick and Vince Vivo, owners of Vivo Brothers, Inc. (Poland, OH) worked closely with QCP to develop a practical contest process (see the 4th quarter QT article “This Is Only a Test”).

The results are in, and the prizes were presented at Vivo’s Holiday party last December.  Nick Vivo told QT that “The testing went as planned and we believe it was a very positive experience for everyone.  This contest familiarized our fabrication and installation team with the new AWS book.”


Winners of the Vivo Brother’s Inc. AWS test contest.  From left to right:  Dan Fabian (1st place); Steve Bachan (2nd Place); Eric Shafer and Tim Christmas (3rd place ties).  

AWI seal Tech Talk
Lest We Forget: The Ever-Present Humidity Issue
By Wayne Hintz, QCP General Manager

For both AWI members and QCP Licensees, humidity comes up early and often as an issue that can wreak havoc in any project if not properly accounted for.  This most often manifests itself on the jobsite; architectural millwork firms are frequently required by Owners or General Contractors to forego an appropriate acclimation period for woodwork after delivery and prior to installation.  Or perhaps the space is open to the exterior, or otherwise not climate controlled by functional HVAC.

QCP has twice presented a webinar on this subject for its licensees (see “QCP Talk Webinar Archive” under the “Resources” page of  The webinar included a discussion of ways QCP  licensees can anticipate humidity issues, and protect their firms from the thorny contractual issues that can result from others’ mishandling of jobsite environments.  The presentations also discussed the advantages of QCP inspection of such projects to establish baseline conformance of the installed work with Architectural Woodwork Standards prior to the appearance of the gaps and warping symptomatic of uncontrolled humidity swings.

Also highly advantageous to the woodwork subcontractor in such a situation is the early monitoring of the jobsite using devices designed to record humidity over an extended period of time.  Those instruments should have periodic certified calibration, allowing the woodworker to refute any challenges to the accuracy of the readings provided.

We recently noted a discussion thread (see below) which appeared on the AWI Community “chat room”.  The AWI Online Community feature of for “members only” facilitates dialogue between AWI woodworkers and can be an excellent resource on a wide range of topics.  This particular topic was initiated by AWI Chief Learning Officer Greg Heuer, and the responses offered a couple opinions regarding specific humidity monitoring devices.  We reproduce the discussion here only to remind our Licensees that scientific monitoring of jobsite humidity is certainly a “best practice”, and there are many such devices on the market.  If your organization has not evaluated this technology recently, or has not previously considered humidity monitoring, it may be beneficial to do so.

(AWI and QCP are of course not offering an opinion, or recommending any particular device mentioned in the thread.)

Question Posed by Greg Heuer

1. Do you use Kestrel for Humidity Checks on site?

For over 30 years I've been involved in discussions about swings in relative humidity on job sites. How many of you use Kestrel RH data recorders for maintaining a record of RH swings over time on jobs? I'm particularly interested in the Kestrel Drop D2 meter.

Woodworker Response 1

"We use the Extech RH10 data logger. RHT10 - Humidity and Temperature USB Datalogger

Works great.  I like to put it in the area we are abut to install, about 3-4 days before mobilization.  If there are any major swings, you will see it on the graph.

Doesn't work with apple devices.  Works perfectly with my Microsoft Surface. (or any windows machine with a USB port)

Here's a sample - as you can see there's some questionable humidity changes.  The big question is, now that we have this info, how will the GC/owner respond when we let them know there may be issues in the future if we proceed with installation?"

Woodworker Response 2

“We use a humidity/temp. monitor from the PCE Group. Model PCE-HT110. It logs both temperature and humidity on an ongoing basis at regular intervals. The measurements are stored on an SD card which allows one to download the data to a spreadsheet for reference. Prior to receiving the unit PCE sends it to a certified calibration service to ensure the unit is recording accurately. This has been very helpful to our work. A bonus is, by having the 4" x 9" unit mounted on the jobsite, everyone is constantly reminded of the environmental conditions and can correct as necessary.”

These discussions, which occurred on the AWI Online Community, are reprinted with permission of the authors.  

Written Specifications vs. Architectural Drawings: Which Takes Precedence?
By Wayne Hintz, QCP General Manager

Those of you familiar with QCP Policies are probably aware that the Architect is the primary entity recognized by QCP as having the authority to generate or modify contract documents for any project requiring certification.  Therefore, we recently contacted the American Institute of Architects (AIA) to answer a question which we are occasionally asked by our Licensees:  “If there is a contradiction between the Architect’s written specifications and contract drawings, which of those documents overrules the other?”

Ben Segal, AIA’s Documents Information Manager, informed us that the AIA document which most directly addresses this question is 503 – Guide for Supplementary Conditions. (There is a similar document 533 tailored for projects which include a Construction Manager who represents the Owner.)  Section 1.2 of Document 503 states:

“The AIA General Conditions do not establish a system of precedence among the Contract Documents, but provide that all documents are complementary. In the event of inconsistencies among the Contract Documents, the Architect is to interpret them accordingly. Establishing a fixed order of priority is not recommended because no one document constitutes the best authority on all issues that may arise…”
In other words, where written specifications and architectural contract drawings contain conflicting information, the only sure way to determine the Architect’s intent is to submit a written Request for Information (RFI) to the project Architect.  The possible exception to this is a project for which a hierarchy of contract documents is established by specification.  Although AIA does offer guidelines for creating such a pecking order for the various categories of contract documents, QCP has rarely seen that kind of provision in project specifications.

Of course, submitting an RFI and receiving an answer can sometimes be a lengthy process, since the General Contractor is usually required to mediate Subcontractor communication with the Architect.  However, considering the possible dire and costly consequences of misinterpreting the Architect’s intent, an RFI is the course of action typically recommended by QCP wherever there is ambiguity in contract documents.
AWI seal QCP on the Road
Visit to New Dubai Licensee Interfurn
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director
On February 8, 2016, I visited Interfurn House Furniture DBA Seekers Furnishing in Sharjah, UAE, outside Dubai. I met with Malcolm Fernandes who gave me a tour of their plant.

The manufacturing facility currently occupies 20,000 sq. ft. and has approximately 125 employees. Much of what the company produces includes high-end wood veneer casework, doors and panels along with hardwood frames and trim.

Interfurn has in-house veneer processing as well as CNC machining capability along with a very high tech finishing department.

One of the projects we visited was the Clermont Offices on the 34th floor at Al Fattan Currency House in Dubai where Interfurn is currently completing installation of the Rosewood paneling and doors.

Malcolm also took me to see the new Lexus restaurant located close to the Clermont project. Interfurn had produced all of the high-gloss fixtures as well as the highly complicated Bamboo veneer wall screens used in the project.

Interfurn House Furniture DBA Seekers Furnishing is the only firm currently Licensed by QCP in Dubai.

Pictured above left to right are Interfurn officials Malcolm Fernandes, Cyril Faria, Minisha Fernandes.
QCP Expands its Presence in the Middle East
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director

In early February, I attended ARC Middle East 2016 in Abu Dhabi where I met with American and UAE Architects to promote AWI and the Quality Certification Program (QCP) in the region.  The event is a high-level, one-to-one forum of 30-minute meetings with global Architects and Specifiers working in the region.

In addition, I met with Thomas Bell-Wright International consultants about providing QCP inspection services in the UAE region.  Our presence in the region has increased in recent years and interest in certification of projects there has expanded, making exploration of local inspection services a practical consideration. I also met with Jerry Quayle from JPQ International Consultants, Ltd. in the UK about providing inspection services for upcoming projects in Russia, The Netherlands and Istanbul.

Our travels to the Middle East and other locations outside of North America attest to the growing reputation of QCP as evidence of the quality and professionalism achieved by adherence to the Architectural Woodwork Standards.

During the visit we went to the new Lexus restaurant (yes, the car company) - pictured at right - in Dubai.

AWI seal QCP Learning Opportunities
Avoiding Project Certification Potholes—2016 Update, Most Common Conformance Errors

Our December 2014 “QCP Talk” webinar was titled “Steering Clear – Avoiding Common Errors in QCP Certified Projects”.  In that presentation we listed the eleven non-conforming submittal, fabrication and installation details most frequently reported by QCP inspectors, and explored them in some detail.  If uncorrected, any of these errors or omissions could potentially preclude a project’s certification.  In our upcoming webinar on March 9 we will briefly re-visit these eleven items, and then introduce nine more added to this “watch-list” since 2014.  The context for this presentation will be the Architectural Woodwork Standards, Edition 2.

QCP Talk Webinar

“Avoiding Project Certification Potholes – 2016 Update, Most Common Conformance Errors”

Presenters: Randy Estabrook, QCC Executive Director; Wayne Hintz, QCP General Manager; and Greg Parham, QCP Inspections Manager

March 9, 2016
(2:00 – 3:00 pm ET)

AWI seal QCP Resources
Get Help, Find Answers

Need help with inspection preparation?  Confused about licensing?  Seeking answers to challenging aspects of the Architectural Woodwork Standards?  Turn to QCP Resources to enhance your participation in the Quality Certification Program.

  • QCP Representatives can answer a myriad of questions about certification of projects, interpretations of the Architectural Woodwork Standards, and more.

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New QCP Licensees

Congratulations to the following companies that recently earned licenses from QCP. Look for more than 550 other QCP-licensed woodworkers at

AC Millworks, LLC
Cody, WY  
QCP License Date: 02/05/2016        
AWS Sections: P10E, P11.1, P10.3, P11E, P11.3

Architectural Wood Products, Inc.
Baton Rouge, LA
QCP License Date: 01/5/2016
AWS Sections: P5, P6.E, P6E.1, P6E.2, P6E.3, P6E.4, P5E.5, P8.E, P9, P9.E, P10.E, P11.E, P12.E

Cafe Millwork, LLC
Baltimore, MD  
QCP License Date: 01/12/2016        
AWS Sections: P10, P10.1, P10.3, P11, P11.1, P8.1, P5    

Cavanaugh Cabinets, Inc.
Charlottesville, VA      
QCP License Date: 02/01/2016        
AWS Sections: P10.3, P11.1    

Connecticut Casework Specialists, LLC
West Haven, CT  
QCP License Date: 12/21/2015        
AWS Section: C11.1        

D.R. Nickelson &
Company, Inc.

Lake City, FL  
QCP License Date: 01/06/2016        
AWS Sections: P5, P6, P6.1, P6E, P8, P8.1, P8E, P10, P10.1, P10.3, P10E, P11, P11.1, P11.3,

Hudson, NY  
QCP License Date: 02/09/2016        
AWS Sections: P6.1, P6.2, P6.5, P9.1, P8.1, P8.2, P8.3, P10.1, P10.2, P10.3, P11.2, P11.3, P11.4, P11.5, P6E.1, P6E.2, P6E.5, P8E, P9E, P10E, P11E, P8.4, P8.5, C11.1, P11E        

Interfurn House Furniture Factory, LLC
DBA Seekers Furnishing
Sharjah, United Arab Emirates
QCP License Date: 02/25/2016        
AWS Sections: P6.2, P8.1, P8E, P9.1, P9E, P10E
Enterprises, Inc.

Woodbine, MD 
QCP License Date: 12/04/2015       
AWS Sections: P5, P6, P6.1, P8, P8.1, P8.2, P8.3, P8.4, P8.5, P9, P9.1, P9.2, P9.3, P10, P10.1, P10.2, P10.3, P11, P11.1, P11.2, P11.3, P11.4, P11.5, P11.6, P12, C5, C6.1, C6E.1, P6E.1, C8.1,
C8E, P8E, C11.1, P6E, C10.1       

James W. Fontenot Construction Company
Denham Springs, LA 
QCP License Date: 12/18/2015       
AWS Sections: P11.E, P8E, P9E, P10E, P6E.1, P6E.2, P11.E, P11E   

Mirmil Products
Trenton, ON, Canada   
QCP License Date: 12/03/2015       
AWS Section: P11.3   

Strategic Development Group
Baton Rouge, LA 
QCP License Date: 01/05/2016       
AWS Sections: P5, P6E, P6E.1, P6E.2, P6E.3, P6E.4, P6E.5, P8E, P9E, P10E, P11E, P12E

The Ullman Group
Charlotte, NC 
QCP License Date: 01/20/2016       
AWS Sections: P10.1, P11.1, P11E, C10.3, P10E, C10

Wellingford Millwork
Manassas, VA 
QCP License Date: 01/27/2016       
AWS Sections: P5, P10.1, P10.3, P10E, P11.3, P6E.1, P8.1, P8 E, P11E, P6.1, P11.1
Welliver McGuire
Montour Falls, NY 
QCP License Date: 12/11/2015       
AWS Sections: P6E.1, P6E.2, P6E.5, P8 E, P9E, P11E, P12E, P11.E, P6E.4


AWI QCC Board of Directors

Rick Kogler
QCC President
Strategic Development Group

Jerry Campbell
Jerry M. Campbell & Associates

Sebastien DesMarais
QCC Treasurer
Hollywood Woodwork, Inc.  

David Knockenhauer
McCarthy Construction

Bill Knight
Hollywood Woodwork, Inc.
Joseph A. Sorrelli
Aljoe Woodwork Consultants

Bruce Spitz
Classic Millwork &
Products, Inc.
Joe F. Winters

Phil Duvic*
Architectural Woodwork Institute

Randolph Estabrook
Corporate Secretary
Quality Certification Corporation

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.

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