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Quality Times | News and updated from the AWI Quality Certification Corporation
AWI Certification
September 7, 2016 - 3rd Quarter
  • Personal Drafting Accreditation
    Read about the latest developments to move this project toward realization.
  • QCP Engages Design Community via Webinar
    A QCP Talk Webinar targeted architects and design professionals for the first time. In what way?
In This Issue:
Top News
•  Personal Drafting Accreditation (PDA) Moves toward Realization
•  Errata Red-lined AWS Edition 2 Available!
•  QCP Engages Design Community in “QCP Talk” Webinar
•  Click, Click, Click…QCP Advertising Campaign Insights
•  QCP’s Tenacious Project Status Gumshoes
•  Congratulations to Stephenson Millwork on Landmark QCP Anniversary
Tech Talk
•  “My AWI Community Message Board” — Slices and Dices Technical Issues
QCP On the Road
•  QCP Gains Applicant Leads, Visits with Licensees at IWF
•  War Hero — Thank You for Your Service
•  QCP Participates in SCIP with Spec Writers
QCP Learning Opportunities
•  Upcoming Trade Shows, Conventions, Webinars
QCP Resources
•  Get Help, Find Answers
AWI seal Top News
Personal Drafting Accreditation (PDA) Moves toward Realization
By Wayne Hintz, QCP Program Manager

The June 1, 2016 Quality Times reported that at a meeting last November, the Quality Certification Corporation (QCC) Board of Directors authorized the development of an AWI Quality Certification Program (QCP) accreditation for drafters.  The certificate attesting to successful completion of the accreditation requirements would be held by individuals, and with proper maintenance would be “portable” throughout a drafter’s career, whether self-employed or working as an employee of a woodwork or drafting firm.

The article also mentioned that Scott Nelson (former AWI President and current President of the Woodwork Career Alliance of North America) is helping to develop a curriculum centered on Section 1 of the Architectural Woodwork Standards, Edition 2 (AWS).  Section 1 lists the rules for shop drawings, not only with respect to format, but also the required content, detail, scales, etc. required for AWS-compliant illustration of millwork categories included in the Standard.  Additionally, Scott has suggested that an AWI QCP drafting accreditation could be a valuable addition to post-secondary school woodworking programs.

Since June, we have been busy with Scott putting meat on the bones of the “classroom” component, dividing the content of the AWS into distinct topics or “learning modules”.  Each module will illustrate an aspect of the AWS which must be understood in order to produce a shop drawing which conforms in all respects with the Standards.  A live presentation of each module will be recorded, with flexible “on-demand” access to accommodate the schedules of PDA applicants.

The tests which will follow an applicant’s completion of the learning modules are also under development.  An area is being created within QCP’s software which will capture applicant information, record an applicant’s progress to accreditation, list test scores, etc.

Stay tuned as we continue to report progress toward creation of the remaining PDA infrastructure.

Errata Red-lined AWS Edition 2 Available!
By Wayne Hintz, QCP Program Manager

Since its release in 2014, the changes, additions, and deletions made to the current  Architectural Woodwork Standards, Edition 2 (AWS) have been available only in a printable online version. While the page-order format of that list is easy to follow, some of the changes themselves (especially those that correct line-item reference number errors) can be somewhat challenging to decipher.

But take heart.  As of July 2016, those changes have been integrated directly into both hard copies and downloadable PDFs of the complete Standard.  Per Architectural Woodwork Institute (AWI) policy, QCP licensees who are also AWI members may purchase these non-printable “redlined” items from the AWI website.  There is also an option to purchase “unlocked” printable versions.

QCP licensees who are not AWI members may purchase red-lined hard copies and PDF’s by accessing Techstreet through the AWI Non-Member store.  However, there is no “printable” option available for non-AWI members.

Remember:  Whether accessed as a simple list online, or by means of a complete “red-lined” Standard, the Errata are an official part of the AWS.

QCP Engages Design Community in “QCP Talk” Webinar
By Wayne Hintz, QCP Program Manager
On July 20th, AWI’s Quality Certification Program (QCP) delivered another in its ongoing “QCP Talk” webinar series, which to date has been dedicated to discussing issues of interest to QCP licensees and applicants.  Topics presented have ranged from Standards-related technical issues (humidity, veneer matching, etc.) to administrative and policy considerations, an understanding of which helps QCP companies navigate the Program and maximize its benefits.

In July, we changed up this formula, creating a webinar targeting architects and specifiers.  QCP worked with the American Institute of Architects (AIA) to qualify the discussion for continuing education credits, and about 25 design professionals attended.  Entitled “The AWS and Quality Assurance in Architectural Woodwork”, the presenter was Randy Estabrook, QCP’s Executive Director.

There were specific reasons QCP put together a webinar for the benefit of the design community.  True, the Program enjoys a widespread recognition among designers.  Many of those specify QCP-licensed subcontractors and/or certification for certain projects, or use a specification template containing those requirements.   However, our experience is that even design professionals who use QCP often have only a rudimentary knowledge of the licensing and certification processes.  We have found that when a design firm has a deeper understanding of QCP as a cost-effective quality assurance tool, it is more likely to consistently require it.  Perhaps more importantly, those educated architects are likely to uphold their QCP specification, should the suggestion be made (for example by a general contractor) to eliminate that requirement as a cost-cutting measure.  One related item on the agenda was also to correct misinformation reported to us by architects, such as rumors of wildly inflated cost figures for QCP involvement, or that QCP certification causes project delays.

Randy also discussed those items most frequently noted by QCP project inspectors which do not conform with AWI Standards.  Real life examples of project disasters were presented, which could likely have been prevented by QCP participation.

QCP involvement in any project (and therefore the potential awarding of that project to a licensed woodworker) begins with an architect who clearly understands the Program and its benefits, confidently requires it, and stands by that specification if challenged.  As a result, we are constantly expanding our outreach to architects, and this webinar is certainly an example of that effort.  (Click here for links to “QCP Talk” presentations.  The July presentation discussed in this article is undergoing editing, and will be available Sept. 15, 2016).

What one webinar participant had to say…

“I did learn more about the resources that are available from AWI/QCP, such as shop drawing review. The QCP adds a valuable resource to your project team by providing review of specifications and shop drawings, as well as providing quality control during construction.”

Sharon Day, AIA
Baltimore, MD

Click, Click, Click…QCP Advertising Campaign Insights
By Randy Estabrook, CSI, LEED® GA, QCC Executive Director
In years past QCP has initiated and managed multi-year advertising campaigns. We would like to think that these initiatives were immensely effective and a great investment. While the QCP program did grow both in the number of labeled projects and licensees, it would be very difficult to find any data that supports the opinion that the growth was all due to the print ad campaign other than print media circulation numbers.

In 2016, QCP has initiated a digital ad campaign using several channels of distribution. While it is early in the campaign (six months) probably the most rewarding aspect is the ability to track market impressions and interaction. This would have been almost impossible with print media.

As with any strategic campaign, research is the first component. In 2015 QCP worked with Smith Bucklin to develop a strategic direction based on focus group and survey data. This led to the identification of key targets for QCP and what vehicles would be best fits for delivery of the QCP messages to those targets.

Currently QCP is working with,, and Linkedin. (Linkedin is the only vehicle that allows us to target specific groups such as architects, interior designers, project managers, construction managers, contractors, etc.)

The two measureables in this digital campaign are impressions and clicks. An impression is somewhat weak, albeit similar to print ad numbers of circulation. The impression counts the number of visitors who visit a given page that contains your message. That’s right, they may or may not see it. The click is more valuable. This is an action by the page visitor that takes them to your landing page or website. This is measureable and much more valuable in terms of interaction.

Surprisingly, the vehicle with the highest clicks is Linkedin.

It is still early, and QCP will continue with the current campaign for some time. But data is always interesting. Someone once said that ‘If you can’t measure it, you can’t manage it’.

QCP’s Tenacious Project Status Gumshoes
It can be years between the day a construction project is released for bid and the moment when a hopeful architectural woodwork estimator submits “THE NUMBER”, typically arrived at by a time-honored combination of art, science, coin-flips, experience, insights, engineering, and incantations.  In some cases, contract documents may require the winner of the bidding sweepstakes to provide QCP certification upon project completion.

Of course, that certificate will only materialize if the project’s millwork component is registered with QCP at some point, and awarded to a QCP-licensed firm (or at least a firm willing to become licensed).  Typically, either the architectural firm completes the registration as part of its pre-construction routine, or the awarded woodworker registers the project.  However, if neither of those parties register the work, or if the project is awarded to a non-licensed company which may not have a clue what “QCP Certification" is, how would QCP even be aware of that specification’s fate?  Or, if a general contractor instigates withdrawal of the certification requirement, how QCP know that the project ever existed?

The answer is that in many cases QCP would be flying blind regarding the existence and follow-through of a QCP certification requirement if we did not diligently seek out those projects. 
The primary objective of this painstaking work is to be “on scene” when the woodwork contract is awarded.  Then, if the contract winner is a non-licensed company, we can inform the architect that his/her QCP Quality Assurance specification cannot be met unless the awardee successfully completes the licensing process, or the project is re-awarded to a licensee.  The subcontractor is similarly notified.

For years one major resource for detecting QCP projects early on has been systematically seeking the information available from CMD Group (formerly Reed Construction Data and Construction Market Data).  Heading up that effort is QCP Coordinator Roxanne Accetta, who told us that “When Reed was purchased and transitioned to CMD Group, we met with one of their staff members who showed us how to most efficiently search their site for specifications which reference QCP.  We search about 200 specifications per month, and about 90% of those do include a certification requirement.  QCP registers those projects, and for every project on our books, a status inquiry is sent monthly to the architect or general contractor until the work is awarded.  Then our communication is with the woodwork subcontractor.”

Over the years our project status inquiries have included a lot of snail mail, as it elicited a higher rate of response.  But since June of 2016, our contact with architects has been by telephone, which is proving to be even more effective.  QCP Project Coordinator George Dudley, who has also been deeply involved in these calls, believes that “QCP reaps many benefits from making these contacts.  “It’s a great opportunity to educate architects on how the program actually works and how to maximize its benefit to their firm, as well as to reinforce the value of this very reasonably priced quality assurance tool.”  That personal contact could also be what causes an architect to uphold the QCP requirement if it is challenged by other project stakeholders for economic or other reasons.
Congratulations to Stephenson Millwork on Landmark QCP Anniversary
A Millwork industry force since 1946, Stephenson Millwork Company, Inc. celebrated its 20th Anniversary as a QCP Licensee on Aug. 9, 2016.  This makes the firm one of the very earliest QCP participants, as QCP celebrated its 20th Anniversary in 2015. The company was the first to participate in QCP in the state of North Carolina.

“QCP is grateful for the multi-generational support of this family-owned business over the years,” said QCC Executive Director Randy Estabrook. Over 110 projects have been registered with QCP by Stephenson Millwork in the past 20 years, of which 93 have completed the QCP process.

Stephenson Millwork began in a simple, 3,200-square-foot building on a cow pasture with only seven employees, and specialized in building cabinets. Due to the continuing success of their work, Stephenson has grown to a 100,000-square-foot plant with more than 100 employees. More than a third have been with Stephenson for 20 years or more.  Third-generation company President Lee Stephenson is the grandson of Russell Stephenson, was the company’s founder.The company serves a variety of commercial and institutional markets. 

As a Manufacturing Member of the Architectural Woodwork Institute (AWI) since 1955, members of the company have served as officers and committee members at the state and national level.  Visit the company at
AWI seal Tech Talk
“My AWI Community Message Board” — Slices and Dices Technical Issues
By Wayne Hintz, QCP Program Manager

Architectural Woodwork Institute (AWI) members reading this article are probably aware of the “My AWI Community Message Board”.  Found on the AWI website (under “Members Only”) and e-mailed daily to subscribers, this is an information exchange of the sort which most people know as a “Chat Room”.  Whatever the name, it has served as a valuable opportunity for owners, managers, estimators, architects, etc. to directly compare their challenges and experiences concerning all manner of topics, including technical issues.  Quality Certification Program staff has participated in some of these message “threads”, as well as initiating others directly related to the Program.  For those AWI members who have not availed themselves of this resource, Quality Times (QT) certainly recommends it.

From time to time, “Tech Talk” will share some of these dialogues, which we believe our readers will find timely and informative.  Our first offering (below) is a discussion concerning in-wall countertop supports, a hardware option which apparently is being increasingly specified by design professionals for architectural woodwork applications.  (Note:  QT has done some editing in the interest of space, clarity, and anonymity.)

Posted 07-21-2016 04:57 PM
If you haven't come across in-wall countertop brackets, you will.  We see more and more of these being spec'd by designers.

These metal countertop support brackets are concealed behind the drywall and only the horizontal countertop support is visible.  This means that you have to specifically locate the wall studs that the brackets are bolted to, and as an added wrinkle, they typically locate only on the right face of a stud.  Then there is the fire-rated blocking that fills in the stud; since it's behind the wall, it should belong to the framer, but in reality it often doesn’t.  You also have to bolt through the stud and blocking, but the framer just wants to add another stud, which leaves no space to drill the bolt holes.

The real fun part is that you have to deploy to the jobsite early to locate and install these, which generally means an extra trip per floor.  If you get hired late in the project, and they are already framing the job, you are expected to come and locate them before you have completed shop drawings in order to meet the schedule.

Once you educate the general contractor as to what is involved and how it affects their schedule, they may help facilitate a change to a surface-mounted bracket, and we've had some success with that.

Anyone else have experience with these?

Posted 07-24-2016 08:25 PM
Yes we do, and they stink. The early mobilization and getting it scheduled correctly is the killer. Also, coordinating the location so they're correct when the installers come to set the tops several weeks later is always a treat! GC's are open to switching to surface-mounted supports, but it's the architect or designer that usually forces the issue and keeps these in the job.

Posted 07-25-2016 05:54 AM
We only supply these supports to the jobsite and do not deal with the installation.  We leave that up to the on-sight carpenters.   We do need to deliver this hardware early in the schedule, but with us not installing them, it is not so bad.

Posted 07-25-2016 03:01 PM
As an Installation-only company we deal with this situation quite often. You are correct that installation of these brackets can cause numerous trips to the job site, where we often find areas not all ready for installation.  Another issue:  If these brackets will be supporting ADA countertops, you need to know in advance what the finished floor height will be prior to installation, and the general contractor should sign off on that dimension.  Also, once installed these brackets take a lot of abuse until you add the countertops. We write our contract to limit the related return trips, and also limit liability regarding final height above finished floors as the flooring may change after the brackets are installed.

Posted 07-26-2016 08:12 AM
We recognized early on that installing these was a moving goal post.  Chances of installing at the wrong height increased without finished flooring.  So, we started issuing a blocking sketch in the shop drawings and made the GC have the blocking installer (typically the drywall sub) call us a week before they would install the blocking so we could be present with the supports.  Making this item a trackable milestone event creates awareness on all fronts. Definitely worth the effort to facilitate planning.

Posted 07-26-2016 09:14 AM
As an architect who has switched to specifying these units it is interesting and concerning to hear these comments.  They have been installed by either the GC or framer on our projects.

Reasons we switched:
1. We are ending up with a lot of 30" and 36" deep countertops.  People will sit on the edge so we need to provide a long and strong support arm.
2. Running IT wiring below the countertops with the standard surface mounted brackets is difficult.  It is hard to win the next project when all the client hears is how hard we made it for IT.
3. Too many of the surface mounted brackets were installed without backing in the stud and sometimes not even on a stud.  Nothing pleases a client more than having someone come in and repair a new wall with holes or cracks in it.

Posted 07-27-2016 07:18 AM (By Woodworker with initial entry)
Thank you for the feedback.  I find it interesting that the GC or framer handles these on your projects ? is that something that you specify?  It's somewhat of a gray area – millwork firms are generally not responsible for anything behind the drywall, but I've found that I had to educate the GC that concealed brackets were even part of the job on several occasions.  If there is steel in the wall to support restroom countertops, that is generally provided by another contractor, but these concealed brackets seem to end up in the millwork scope.

AWI seal QCP On the Road
QCP Gains Applicant Leads, Visits with Licensees at IWF
QCP exhibited alongside the Architectural Woodwork Institute (AWI) at the 2016 IWFAtlanta trade show in Georgia, August 23 – 26 with QCC staff Randy Estabrook, Greg Parham and Tricia Roberts behind the booth.  As always, it was fantastic to see so many woodworkers networking and learning together.  Besides obtaining many new applicant leads and answering questions about the Program, it was nice to connect with our current licensees.  We were able to hear their input regarding the benefits of the QCP program for their business as well as areas that could be clarified or improved upon.  Your feedback allows us to consider changes toward continual improvement of the program. 

Overall, IWF was an extremely successful show for QCP and we look forward to seeing you next year.
War Hero — Thank You for Your Service

The QCP Team would like to pay tribute to all who have served our country past and present not only on special holidays but every day of the year.  You are our Heroes and we can’t thank you enough!

QCP Participates in SCIP with Spec Writers
QCP participated in the Specification Consultants in Independent Practice event in Austin, TX yesterday.  SCIP is made up of approximately 120 specification writers from across the country, 60 of which are present.

This is QCP' s first year at this event which takes place prior to Construct 2016 later this week, also in Austin TX.

AWI seal QCP Learning Opportunities
Upcoming Trade Shows, Conventions, Webinars

The Quality Certification Program will be represented at the following industry events:     

Construct CSI    
September 2 – 9, 2016
Austin Convention Center
Austin, TX
QCP Booth 919       

64th AWI Annual Convention

October 23 – 25, 2016
InterContinental Kansas City at the Plaza
Kansas City, MO
QCP Tabletop Exhibit

The Quality Certification Program will be hosting webinars in 2017:

“QCP Talk” Webinars
Visit "Education/Webinars" on AWI's website,, early in 2017 for information about QCP webinars next year.   

AWI seal QCP Resources
Get Help, Find Answers

Need help with inspection preparation?  Confused about licensing?  Seeking answers to challenging aspects of the Architectural Woodwork Standards?  Turn to QCP Resources to enhance your participation in the Quality Certification Program.

  • QCP Representatives can answer a myriad of questions about certification of projects, interpretations of the Architectural Woodwork Standards, and more.
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New QCP Licensees

Congratulations to the following companies that recently earned licenses from QCP. Look for more than 550 other QCP-licensed woodworkers at

Arboleda Cabinets, Inc.
Richmond, VA
QCP License Date: 07/12/2016
AWS Sections: P10.3, C10.3, C10E, P10E, C11.1, P11.1, C11.3, P11.3, C11E, P11E

Corman & Associates, Inc.
Lexington, KY
QCP License Date: 06/14/2016
AWS Sections: P10, P10.1, P10.3, P5, P10E, P11.1, P11.3, P11E

Technology, Inc.
Addison, IL
QCP License Date: 06/17/2016
AWS Sections: P10.3, P11.1

HMC, Inc.
Columbia, MD
QCP License Date: 06/07/2016
AWS Sections: P5, P6.1, P8.1, P8.3, P10.1, P10.2, P10.3, P11, C5, C6.1, C6E.1, C8.1, C8,3, C8E, P8E, C10.1, C10.2, C10.3, C10E, P10E, C11.1, P11.1, C11.2, P11.2, C11.3, P11.3, C11.6, P11.6, C11E, P11E    

Interior Woodworking  Specialists
Redmond, WA
QCP License Date: 08/18/2016
AWS Sections: P5, P6.1, P6.2, P6.3, P6.4, P6.5, P6E, P6E.1, P6E.2, P6E.3, P6E.4, P6E.5, P7, P7E, P8.3, P8.4, P8.5, P8E, P9.1, P9.2, P9.3, P9E, P10.1, P10.2, P10.3, P10E, P11.1, P11.2, P11.3, P11.4, P11.5, P11.6

Interspace Industries
Cagus, PR
QCP License Date: 06/07/2016
AWS Sections: P5, C10.1, P10.1, C10.2, P10.2, P10.3, C10E, C11.1, P11.1, C11.3, P11.3, C11.6, P11.6

JBI /Parisi
Newtown, MA
QCP License Date: 05/26/2016
AWS Sections: P5, P10.3, C5, C8.1, P8.1, C8.4, P8.4, C10E, C11.1, P11.1, C11.3, P11.3

Masterpiece Commercial Millwork
Lindon, UT
QCP License Date: 06/02/2016
AWS Sections: P5, P6.2, P8E, P9E, P6E.1, P6E.2, P6.1, P8.1, P8.2, P9.1, P9.2, P10.1, P10.2, P10E, P11.2, P11E

Palm Bay Cabinet Company, LLC
Beaufort, SC
QCP License Date: 05/24/2016
AWS Sections: P5, P10, P10.1, P10.2, P10.3, P10E, P11, P11.1, P11.2, P11.3, P11E


Board of Directors

Rick Kogler
QCC President
Strategic Development Group

Sebastien DesMarais
QCC Treasurer
Hollywood Woodwork, Inc.

Phil Bowers
Advanced Cabinet Systems

Jerry Campbell
Jerry M. Campbell & Associates 

David Knochenhauer
McCarthy Construction

Joseph A. Sorrelli
Aljoe Woodwork Consultants

Bruce Spitz
Classic Millwork &
Products, Inc.
Joe F. Winters

Phil Duvic*
Architectural Woodwork Institute

Randolph Estabrook
Corporate Secretary
Quality Certification Corporation

* ex officio
The board, which convenes in the fall each year, is responsible for program oversight, including policies and budgets.

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